topic Re: I can not get my Chromecast Ultra to my wifi. in Streaming

I can not get my Chromecast Ultra to my wifi.

CReisbeck — Thu, 16 Jun 2022 01:33:45 GMT

I recently changed my router and have been attempting to connect my Chromecast Ultra using my iphone. I did a factory reset. I have confirmed the note on the screen and it says it has connected to my wifi. I then get a message that says my device is not connected to the same wifi network. So I have verified the network I am on and it is the same.

What do I do next?

Re: I can not get my Chromecast Ultra to my wifi.

JenniferV — Mon, 20 Jun 2022 02:25:18 GMT

Hi CReisbeck,

Thanks for reaching out. Please manually connect to the Chromecast SSID. Here's how: Go to the phone’s Settings > Open WiFi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. If the issue persists, please reboot your Chromecast and try resetting it again.

Thanks,

Jennifer

Re: I can not get my Chromecast Ultra to my wifi.

JenniferV — Thu, 23 Jun 2022 02:26:14 GMT

Hello there,

How's it going? Did those steps help?

Regards,

Jennifer

Re: I can not get my Chromecast Ultra to my wifi.

JenniferV — Fri, 24 Jun 2022 12:08:50 GMT

Hey CReisbeck,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer