topic Re: Moved house. Can't figure out how to set up Chromecast. in Streaming

Moved house. Can't figure out how to set up Chromecast.

Pat67 — Mon, 20 Jun 2022 11:28:29 GMT

Am I doing something wrong here, missing a step, doing things in the wrong sequence?

I moved home four days ago. At my previous address the Wi-Fi was named “VM97….something”

I have connected my phone to my new Wi-Fi named “BTHub….”

I plugged in my Chromecast. It displays “Can’t connect to Wi-Fi. Make sure that your network name and password are correct” with a four character code. Chromecast is displayed as “Upstairs” which is what I had called it at my previous house.

I opened the Google Home app on my phone and set up a new home, with a new nickname.

I tapped “Set up Chromecast” > Next > It displayed “Looking for devices… “ and then it found it

It asked “Would you like to set up “Upstairs”?

Attempt #1

> Yes

Connecting to Chromecast….

TV screen changed to “Setup” message

Phone displayed "Connected."

Phone displays “See the code on your TV?” It’s the same code so I tapped Yes

It asked “Help improve Chromecast” > I tapped “Yes I’m in”

“Where is this device?” > Living room > Next

“Connect to Wi-Fi” I checked that my new “BTHub” Wi-Fi was selected and tapped Next

“Use saved password?” “Remember this password” is selected. I tapped Next.

TV displays “Connecting to VM…..” This is the Wi-Fi at my old address.

TV then reverts to “Can’t connect to Wi-Fi. Make sure that your network name and password are correct” with a four character code.

Phone displays “Could not communicate with your Chromecast. OK”. No other options!

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I closed the Google Home app and re-opened it.

New home is automatically selected > Tap “Set up Chromecast”

Choose a home > New home is still automatically selected > Next

It displayed “Looking for devices… “ and then it found it

It asked “Would you like to set up “Upstairs”?

Attempt #2

I tapped “Set up a different device”

What are you setting up? Chromecast/Google TV

Plug in your device. ….wait around 45 seconds”

I waited for far longer but nothing seemed to be happening so I tapped Next .

My phone reverted to the screen showing “Set up Chromecast” and "Set up household contacts” options.

Nothing happened on my TV.

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Why is it trying to connect the Wi-Fi network at my old house? How do I fix this?

I have selected Chromecast 1st Gen in the dropdown when asking this question, but how do I know for sure? I threw the box away about 3 years ago.

Re: Moved house. Can't figure out how to set up Chromecast.

JillG — Mon, 20 Jun 2022 14:37:58 GMT

Hi @Pat67 .

Do a full factory reset to your Chromecast by using the tiny button on the side of the device. (link below)

You will set it up like new and that should get you connected in your new place.

How to factory reset your Chromecast - Android - Chromecast Help

Re: Moved house. Can't figure out how to set up Chromecast.

Sammie81 — Mon, 20 Jun 2022 20:00:47 GMT

Thank God I found this! Spent 3hrs trying to do the same thing!! Thank you and it took like 5 minutes to complete!! 👏

Re: Moved house. Can't figure out how to set up Chromecast.

JillG — Tue, 21 Jun 2022 00:06:43 GMT

YAY! Glad you got it working and happy casting!!😀

Re: Moved house. Can't figure out how to set up Chromecast.

Jeran — Fri, 24 Jun 2022 15:49:29 GMT

Hey there Pat67,

Did you have any more questions or need any additional help?

Just checking up,
Jeran

Re: Moved house. Can't figure out how to set up Chromecast.

Pat67 — Sat, 25 Jun 2022 12:40:12 GMT

Sorry for not replying to this before. The previous owner of my new home left behind a "Now TV" box, which I thought needed a subscription, but I have found out that it doesn't. It has Netflix, Amazon, YouTube and others installed, so I don't really need to cast now and my TV has only one HDMI port anyway.

So I'm going to give my Chromecast to a friend and pass on the advice about factory reset.

Thanks!

Re: Moved house. Can't figure out how to set up Chromecast.

JenniferV — Sat, 25 Jun 2022 17:09:18 GMT

Hi folks,

Thanks for the help here, JillG and Jeran.

Sammie81, glad to hear that your issue is now resolved and that JillG was able to help you.

Pat67, thanks for getting back to us. Since you don't have any more additional concerns and the issue is also resolved with the other user, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Best,

Jennifer