topic Re: cast contol in Streaming

cast contol

pinto1212 — Thu, 16 Jun 2022 17:51:48 GMT

when casting either Netflix, Hulu or Amazon a movie or tv show, i see on my tv, but have no control to pause, stop. Bar at bottom of screen doesn't show it playing. forward arrow frozen.

Re: cast contol

JenniferV — Wed, 22 Jun 2022 00:10:16 GMT

Hello pinto1212,

Thanks for posting. Let's sort this out.

A few questions: what type of Chromecast device do you have? When did the issue start? Please clear the cache and data of the affected apps and reboot your phone and Chromecast. Reinstalling the apps and using a different mobile phone might also help.

Thanks,

Jennifer

Re: cast contol

JenniferV — Sat, 25 Jun 2022 12:05:56 GMT

Hi there,

It's me again. How's it going? Did those steps help?

Regards,

Jennifer

Re: cast contol

pinto1212 — Sat, 25 Jun 2022 13:18:25 GMT

i figured it out. But still when i open the Netflix app to cast i don't see where i can. I can do when i access Netflix on browser, but not on app via laptop. Is it only there when i android?

Re: cast contol

JenniferV — Sun, 26 Jun 2022 00:22:11 GMT

Hi pinto1212,

Thanks for getting back to us. The cast button is located at the bottom left part of the screen when you already played the video. Could you please check if you can see it? If the same issue persists, please contact Netflix for further assistance.

Thanks,

Jennifer

Re: cast contol

JenniferV — Wed, 29 Jun 2022 00:32:21 GMT

Hey there,

I wanted to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Jennifer

Re: cast contol

JenniferV — Thu, 30 Jun 2022 00:36:16 GMT

Hello pinto1212,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer