topic Re: Chromecast remote with older receiver in Streaming

Chromecast remote with older receiver

Fu2 — Fri, 24 Jun 2022 03:05:36 GMT

So I have an older Samsung receiver that my Chromecast remote can't control. Is there anything I can do to put a code in or something? Is there a learn function?

Re: Chromecast remote with older receiver

ADAD — Sat, 25 Jun 2022 22:29:28 GMT

I have a similar problem except that the chromecast voice remote used to work with my receiver before I updated it. Grrrr

Re: Chromecast remote with older receiver

JenniferV — Tue, 28 Jun 2022 01:03:41 GMT

Hi folks,

Thanks for reaching out to the Chromecast Community!

Fu2, have you already tried setting up the buttons on your Voice Remote? If you haven't yet, please check this support website article to see the steps. If still unsuccessful, you may reach out to your Receiver manufacturer to check the compatibility of the device.

ADAD, I'm sorry to hear that you're also having an issue with your Voice Remote. May I know the brand of your receiver? Please try to remove and re add your receiver under the Remote and Accessories setting in the Google TV and try to plug in your Chromecast into a different HDMI port on your receiver. Plugging in the Chromecast with Google TV directly on a TV screen instead of the receiver to isolate the issue and rebooting it might also help.

Thanks,

Jennifer

Re: Chromecast remote with older receiver

ADAD — Tue, 28 Jun 2022 01:07:02 GMT

Hi JenniferV. Mine is a Yamaha RX-V750. The chromecast voice remote used to work great with it. But after an update to the remote, the volume only works if I press multiple times. I’ve already tried all of your suggestions.

Re: Chromecast remote with older receiver

JenniferV — Tue, 28 Jun 2022 16:43:15 GMT

Hello ADAD,

Thanks for getting back to us. Could you please try to reboot your receiver and Chromecast? If the issue still persists, please perform a factory reset on your Chromecast and Voice Remote. You may also try reaching out to your receiver manufacturer to check for firmware updates for your device.

Thanks,

Jennifer

Re: Chromecast remote with older receiver

ADAD — Tue, 28 Jun 2022 16:44:40 GMT

This has already been done.

Re: Chromecast remote with older receiver

JenniferV — Tue, 28 Jun 2022 17:54:42 GMT

Hi there,

Thanks for the swift reply. Could you fill out this form so that our team can further check on this? Let us know once you're done.

Thanks,

Jennifer

Re: Chromecast remote with older receiver

Jeran — Fri, 01 Jul 2022 17:58:41 GMT

Hey there ADAD,

Did you have a chance to fill out that form the Jennifer provided?

Just checking up,

Jeran

Re: Chromecast remote with older receiver

JenniferV — Mon, 04 Jul 2022 18:22:36 GMT

Hello there,

ADAD, we haven't received your form. Do you still need help?

Fu2, how's it going? Do you still have other questions and concerns?

Thanks,

Jennifer

Re: Chromecast remote with older receiver

ADAD — Mon, 04 Jul 2022 18:28:35 GMT

I just sent it. Thanks for the reminder

Re: Chromecast remote with older receiver

JenniferV — Mon, 04 Jul 2022 19:46:07 GMT

Hi ADAD,

You're welcome! We received your form — thanks for filling it out. Our team will reach out to you via email to further assist you. Please keep an eye on your email as they may reach out to you anytime soon.

Thanks,

Jennifer