topic Re: O can't connect my Chromecast in France in Streaming

O can't connect my Chromecast in France

Roberto198 — Wed, 22 Jun 2022 16:06:29 GMT

Hello, I bought my Chromecast in Mexico, and I used and was working well, but now I move to France and I can't connect to the wifi a message appear and show the message "your device is for other country might not work correctly" and I can't connect to the wifi after follow all the steps, only a message appear "was not possible connect your device to the network" how can I solve it?

Re: O can't connect my Chromecast in France

JenniferV — Sun, 26 Jun 2022 18:32:30 GMT

Hi Roberto198,

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting your Chromecast to the network. Let's sort this out.

Quick questions: what type of Chromecast device do you have? What's the LED light status in your Chromecast? Please reboot your Chromecast and Wi-Fi router. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: O can't connect my Chromecast in France

Roberto198 — Mon, 27 Jun 2022 04:02:08 GMT

It, helps thank you!!

Re: O can't connect my Chromecast in France

Jeran — Mon, 27 Jun 2022 15:28:16 GMT

Hey there Roberto198,

I'm glad to hear that Jennifer was able to help you out! Did you have any other questions or concerns we can address?

Best regards,

Jeran

Re: O can't connect my Chromecast in France

Jeran — Tue, 28 Jun 2022 15:29:44 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran