topic Re: Frozen screen tv in Streaming

Frozen screen tv

Drewjudah — Fri, 24 Jun 2022 20:12:32 GMT

my tv is stuck at this screen. Recently moved and my wifi name changed so i can’t reset it from the google home app at all. Is there anyway to fix this?

Re: Frozen screen tv

Jeran — Mon, 27 Jun 2022 17:31:59 GMT

Hey there Drewjudah,

I'm sorry to hear that your TV is stuck! I can imagine this issue is pretty frustrating, so I'd be happy to help out where I can. Let me just ask you a couple of questions regarding the device:

What model of TV do you have?
Are you using Chromecast built-in, or Chromecast with Google TV?
Have you attempted a factory reset on the TV?
What troubleshooting steps have you already tried?

In the case where you're troubleshooting Chromecast built-in, you would find better support reaching out to Toshiba Support, as Chromecast built-in is an open-source software, and Toshiba would be able to assist you further.

I look forward to your response, and if you had any other questions or concerns, please let me know.

Best regards,

Jeran

Re: Frozen screen tv

Jeran — Thu, 30 Jun 2022 17:35:27 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Frozen screen tv

Jeran — Fri, 01 Jul 2022 19:20:35 GMT

Hey Drewjudah,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran