topic Re: Chromecast for Google TV Very that it's you Message in Streaming

Chromecast for Google TV Very that it's you Message

fabiomacey — Fri, 17 Sep 2021 14:58:32 GMT

I have spent over 3 hours & still unable to get my Chromecast for Google TV I purchased today.

I have reseted the Chromecast for Google TV to factory settings 3 times now & I still can't get it working. The set up process seemed to work fine, I connected it all through the Google Home app & then finished the set up via the remote (I did have to press the back arrow on the remote however to be able to finish the set up).

I thought that I had it all set up correctly, it was connected to my personal Gmail account, the apps installed & then I get to a screen that says:

Verify that's it's you

You were signed out of your Google Account.

When I select 'Sign in', it loads for 2secs & then returns to the same screen.

If I select 'Settings' it takes me into the Chromecast for Google TV settings for just a few seconds & then returns back to the 'Verify that it's you' screen.

This is so frustrating. I have spent all night trying to set this up, Google promotes its products as being so easy to set up & use, that's not true at all. I have a Google account & for some reason it won't let me get into the Chromecast for Google TV home screen.

I have been reading various forums online & it seems there are a large number of people that are experiencing the same issue. One person said that spoke with Google & were instructed to do a manual set up & allow the firmware to update & then it seemed to work. I have no idea how to do this & why I would even have to?

I have done everything correctly, 3 times over, I'm reasonably familiar with Google products, I also own 3 Chromecasts which work fine.

I thought the Chromecast for Google TV was going to be a great product, how wrong could I be. I should have just purchased an Amazon Fire TV Stick for half the price.

I was excited to get this up & running so I could have all my various streaming apps on the one streaming device via 1 HDMI port on my TV.

Is anyone aware of a solution to this?

Thanks.

Re: Chromecast for Google TV Very that it's you Message

Jeran — Thu, 30 Sep 2021 21:58:06 GMT

Hey there fabiomacey,

I'm real sorry about the late response, thank you for your patience! Were you able to fix that login issue? If not, I'd be happy to help out, let me just ask you some questions to better understand the situation

What version of Google Home are you running?
What make and model of TV do you have?
Are you able to test it on another TV?

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

Re: Chromecast for Google TV Very that it's you Message

Jeran — Mon, 04 Oct 2021 17:40:23 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast for Google TV Very that it's you Message

Jeran — Wed, 06 Oct 2021 16:14:50 GMT

Hey there!

We haven't heard back from fabiomacey, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran