topic Can not add disney plus as a video service in Streaming

Can not add disney plus as a video service

ired — Thu, 30 Jun 2022 12:59:13 GMT

I can not add disney plus as a service in google TV.

There is not an add option except netflix.

Can enyone help?

Thanks

Re: Can not add disney plus as a video service

Cathal_S — Thu, 30 Jun 2022 13:02:27 GMT

Hi ired,

Are you using your device from a supported county?

Device availability:

https://support.google.com/store/answer/2462844

Re: Can not add disney plus as a video service

ired — Thu, 30 Jun 2022 13:05:04 GMT

No, I am located in Greece...

Re: Can not add disney plus as a video service

ired — Thu, 30 Jun 2022 13:10:54 GMT

I thought that could be the problem, but I have managed to add Netflix successfully

Re: Can not add disney plus as a video service

Cathal_S — Thu, 30 Jun 2022 13:14:25 GMT

Hi again,

Disney are the ones that decide what devices can use their services/apps in what countries so you would need to contact them about availability in Greece.

Google doesn't officially sell the Chromecast with Google TV in Greece currently so this might be why you can not install this app, sorry.

Re: Can not add disney plus as a video service

ired — Thu, 30 Jun 2022 13:16:45 GMT

Ok, thanks for the help!

Re: Can not add disney plus as a video service

Cathal_S — Thu, 30 Jun 2022 14:29:40 GMT

Is it possible to cast from a mobile device with the Disney service or you might be able to use a VPN to a supported county? Sorry I can't help further. Hopefully another user from Greece can help.

Re: Can not add disney plus as a video service

ired — Fri, 01 Jul 2022 06:28:04 GMT

Hi Cathal,

Let me clarify that I have installed Disney Plus in Chromecast with Google tv and works fine.

The problem is that I cannot add this to video services so I can receive recommendation when I search for movies and content...

Re: Can not add disney plus as a video service

Cathal_S — Fri, 01 Jul 2022 09:39:13 GMT

Please see the Google TV help center link below.

Important: These options aren't available for all shows and movies on every streaming service.

https://support.google.com/googletv/answer/10070483

Re: Can not add disney plus as a video service

JenniferV — Mon, 04 Jul 2022 23:35:11 GMT

Hi folks,

Thanks for the help here, Cathal_S.

ired, hope that helps. Feel free to let us know if you still need assistance.

Thanks,

Jennifer

Re: Can not add disney plus as a video service

Jeran — Fri, 08 Jul 2022 16:56:23 GMT

Hey ired,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran