topic Re: Chromecast keeps losing connection in Streaming

Chromecast keeps losing connection

hhgclark — Mon, 13 Sep 2021 18:41:57 GMT

Chromecast gen 3.

Attempting to connect video streaming services hangs. Then Chromecast doesn't show up in Home app. No change WiFi or mobile phones. Hard reset and setup has worked only for connection to go again. Finally it no longer will setup after hard reset.

Any clues?

Re: Chromecast keeps losing connection

Jeran — Mon, 27 Sep 2021 21:47:50 GMT

Hey there hhgclark,

I'm sorry about my late response, thank you for being patient! Were you able to fix that connection issue? If not, I'd be happy to help out, let me just ask you some questions about what's happening:

When did this issue start happening?
What version of Google Home are you running?
Do you have a dual-band router? (2.4GHz and 5GHz)

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,

Jeran

Re: Chromecast keeps losing connection

Jeran — Fri, 01 Oct 2021 16:03:20 GMT

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast keeps losing connection

Jeran — Mon, 04 Oct 2021 21:01:32 GMT

Hey there!

We haven't heard back from hhgclark, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,
Jeran