topic Re: Factory rest in Streaming

Factory rest

Siepeen — Wed, 29 Jun 2022 10:52:17 GMT

I have just moved home and changed to a new wifi. I can't set up the chromecast or pair my phone to the device as it remembers the old wifi. I shave tried to remove network to no avail. There isn't a button or a tile to push on my Chromecast device so I can't do a factory reset. Does anyone have any ideas??

Re: Factory rest

Cathal_S — Wed, 29 Jun 2022 11:57:06 GMT

Hi Siepeen,

Please see the screenshot below for where to find the reset button on a 2nd generation Chromecast.

Factory reset:

https://support.google.com/chromecast/answer/6254654

Re: Factory rest

JenniferV — Sat, 02 Jul 2022 16:41:45 GMT

Hey folks,

I appreciate the help, Cathal_S.

Siepeen, hope that helps. Feel free to let us know if you still need assistance.

Thanks,

Jennifer

Re: Factory rest

JenniferV — Tue, 05 Jul 2022 16:52:48 GMT

Hello Siepeen,

It's me again. I wanted to check if you still need help. Don't hesitate to reply to this thread if you still do.

Thanks,

Jennifer

Re: Factory rest

JenniferV — Wed, 06 Jul 2022 17:54:09 GMT

Hi there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer