topic Re: Chrome cast remote in Streaming

Chrome cast remote

vic576 — Sat, 02 Jul 2022 13:54:52 GMT

My chrome cast remote quit working- batteries get extremely hot and yes I replaced them several times

Re: Chrome cast remote

JenniferV — Sun, 03 Jul 2022 16:38:14 GMT

Hi vic576,

Thanks for reaching out and sorry to hear that you are having an issue with your Voice Remote.

A few questions: what is the LED light status in your Chromecast Voice Remote? Was anything spilled onto the device? Can you confirm if the metal contacts of the battery terminal look contaminated, blocked, or discolored? Please try to reset your Chromecast Voice Remote and observe the behavior.

If the same issue persists, please fill out this form so we can further check this in our end.

Thanks,

Jennifer

Re: Chrome cast remote

JenniferV — Mon, 04 Jul 2022 17:27:14 GMT

Hello there,

We got your form — thanks for filling it out. Keep your lines open as our support team will reach out to you via email anytime soon. Please continue the conversation there because this thread will be locked after 24 hours.

Regards,

Jennifer