topic Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App in Streaming

Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

kcexn — Sun, 26 Jun 2022 00:27:22 GMT

Neither the Google Home App nor the Google TV detects my Chromecast with Google TV for use with the virtual remote.

I'm connected to the same network. I've tried a factory reset once already but it doesn't work.

Has anyone else experienced this issue? Is there a known resolution to it?

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

JenniferV — Thu, 30 Jun 2022 00:57:18 GMT

Hi kcexn,

Thanks for reaching out. Let's check on this further.

Quick question: what's the make and model of the phone you're using? Please reinstall the Google Home app and reboot your phone and Chromecast with Google TV. After that, try pairing your virtual remote again using the Google Home app or the Google TV app. If you're using an Android phone, you may also pair it from your Android device. To see the steps, please visit this support website article.

Thanks,

Jennifer

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

JenniferV — Sun, 03 Jul 2022 01:00:16 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

kcexn — Sun, 03 Jul 2022 02:49:53 GMT

I factory reset the chromecast and android TV devices and reconnected them to the home network. Now everything seems to work now.

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

JenniferV — Sun, 03 Jul 2022 16:18:45 GMT

Hello kcexn,

Great! Glad to hear that this issue has been sorted and thanks for sharing your resolution in the Community. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

kcexn — Sun, 03 Jul 2022 21:50:28 GMT

No everything seems good now.

Re: Chromecast with Google TV Virtual Remote not Working in the Google Home App or the Google TV App

JenniferV — Sun, 03 Jul 2022 22:21:47 GMT

Hi there,

Got it. Since everything is up and running and you don't have any more questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Best,

Jennifer