topic Re: Chromecast with Google TV pausing when locking phone in Streaming

Chromecast with Google TV pausing when locking phone

Chris5626 — Wed, 29 Jun 2022 20:59:24 GMT

I have a Chromecast with Google TV.

When watching videos, it seems regardless of what app I am using e.g Disney+, Google TV, YouTube playback pauses whenever I lock my phone despite the fact that I'm playing the content on the Chromecast natively rather than casting from my phone.

Has anyone encountered this and does anyone know of a fix?

Re: Chromecast with Google TV pausing when locking phone

JenniferV — Mon, 04 Jul 2022 22:34:44 GMT

Hi Chris5626,

Thanks for reaching out. Please reboot your Chromecast and try to plug it into a different HDMI port on your TV. Plugging it on a different TV screen (if applicable) and resetting it might also help.

Thanks,

Jennifer

Re: Chromecast with Google TV pausing when locking phone

Jeran — Thu, 07 Jul 2022 22:39:40 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast with Google TV pausing when locking phone

JenniferV — Mon, 11 Jul 2022 16:36:56 GMT

Hello Chris5626,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer