topic Re: Google Assistant Settings Missing From Child Profile in Family Link in Streaming

Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Fri, 01 Jul 2022 09:35:44 GMT

Help please. I added kids accounts via Chromecast For Google TV and I now want the Google Hub Max to be able to recognise their voice and face so they can make video calls etc. The problem is the Family Link app for each child's profile is missing Google Assistant settings. The instructions state to go into Manage Settings and then Google Assistant and then Add your child to new devices. There is no Google Assistant listed.

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Tue, 05 Jul 2022 19:16:45 GMT

Hey raidi8,

Thanks for reaching out. I wanted to jump in, and see if I could be of any help. I did find an article with more details. Please let me know if that helps answer your question, or if you have any other questions from here.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Wed, 06 Jul 2022 00:18:10 GMT

Thank you. I have been meaning to update this thread. I did manage to get Google Assistance settings for my kids accounts by deleting the accounts that Chromecast with Google TV had created for them from Google TV and the Family Link App. I then created new account for them from within the Family Link App, giving them a Gmail address. This game me the Google Assistant setting and other for the kids accounts. I then went back to the Chromecast with Google TV and it automatically brought up the kids account which I then added.

Because I now had the Google Assistant settings in the Family Link app, I was able to add the face and voice match for them. There is one problem remaining though. I am still unable to get Google Duo on the Google Hun match working for them.

I installed Google Duo on their iPads and was able to log in one of the kids using their new Gmail address but this didn't work for the other kid. What's more is the kids that I was able to log into Google Duo with was still unable to use Google Duo on the Google Hub Max. I have given up for now.

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Wed, 06 Jul 2022 17:43:13 GMT

Hey raidi8,

I am glad to hear you were able to get your kids linked to your family account. I am sorry to hear you are still having trouble with the Google Duo, though. I found another article with more details that could be of help. Please let me know if that does help out, or if you are still having any trouble from here.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Fri, 08 Jul 2022 17:41:52 GMT

Hey raidi8,

I wanted to check in and see if you are still in need of any help with your device? Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Sun, 10 Jul 2022 11:31:19 GMT

Thank you, I read the your linked article but was unable to find anything to assist me in getting the kids accounts up and running using Google Duo on the Smart Display's. I did read through the steps and ensured that I had those steps completed in my own account which I did. I will have a search for more information in relation to Google Duo and Kids account particularly for Duo on the Google Hub Max.

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Tue, 12 Jul 2022 18:06:25 GMT

Hey raidi8,

I am sorry to hear the article wasn't able to help you further. I did find an article about Duo that has a little more details. Please let me know if that helps, or if you have any questions from here. I would be happy to review further, and assist.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Fri, 15 Jul 2022 17:47:40 GMT

Hey raidi8,

I wanted to check in with you, and see if the other link was of any help. Please let me know if you have any questions from here, as I would be happy to take a closer look.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Sat, 16 Jul 2022 11:48:14 GMT

Thank you for following up. Unfortunately this article does not help me to get the kids accounts working with Duo on the smart display.

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Wed, 24 Aug 2022 20:39:32 GMT

Hey raid8,

I am sorry the article was not of any help, and for the late reply. I did find another article that could be of help. Please let me know if you have any questions from here, as I would be happy to ensure you are all set up and good to go.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Mon, 29 Aug 2022 17:50:16 GMT

Hey raid8,

I wanted to follow back up with you once again, and see if you had any questions from here. Please let me know, if the other article had helped resolve your issue.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Mon, 29 Aug 2022 22:17:58 GMT

Hi Jake, I’ll try and find the time this week to take another look. Thanks

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Tue, 30 Aug 2022 18:37:53 GMT

Hey raidi8,

Please let me know if the other article is of any help when you have the time to troubleshoot that. I want to ensure you are good, and everything is working from here.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Fri, 02 Sep 2022 17:34:29 GMT

Hey raidi8,

Please let me know if you were able to resolve the issue, as I want to make sure everything is good to go. Please let me know if you have any questions as well, as I would be happy to review.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jeran — Mon, 05 Sep 2022 15:29:52 GMT

Hey raidi8,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Mon, 05 Sep 2022 22:10:15 GMT

I haven’t had a chance to look at the latest article yet as I’m away this week. I don’t think it’s wise to shut it down when the issue hasn’t been resolved and other people may benefit from resolving these issues.

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jeran — Wed, 07 Sep 2022 15:33:11 GMT

Hiya raidi8,

We'll keep the thread open for you, we just haven't heard back from you in a few days, and we like to keep the forum fresh. Let us know when you have a chance to try Jake's troubleshooting.

Best regards,

Jeran

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jake — Tue, 13 Sep 2022 20:07:22 GMT

Hey raidi8,

I wanted to check back in with you. Was the article of any help? Let us know, as we would like to ensure you are good to go from here.

Best regards,

Jake

Re: Google Assistant Settings Missing From Child Profile in Family Link

Jeran — Wed, 14 Sep 2022 20:22:18 GMT

Hey raidi8,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Google Assistant Settings Missing From Child Profile in Family Link

raidi8 — Wed, 14 Sep 2022 22:48:09 GMT

I haven’t had any luck unfortunately. Thanks for your help.