topic Re: Home screen menu in Streaming

Home screen menu

abdsrv — Sat, 02 Jul 2022 08:55:48 GMT

I bought google tv chrome cast, at the beginning the full menu was there home, movies, shows and library then i updated the OS, after restart the chromecast it shown just the home and library, any help in this please?

Re: Home screen menu

JenniferV — Tue, 05 Jul 2022 18:12:32 GMT

Hi abdsrv,

Thanks for reaching out. Please try to unplug the Chromecast from the power source and HDMI port on your TV and plug it back in after 2 minutes. Plugging it in on a different HDMI port on your TV and resetting it might also help.

Thanks,

Jennifer

Re: Home screen menu

abdsrv — Tue, 05 Jul 2022 22:13:39 GMT

I tried all the mentioned steps, but it didn't work

Re: Home screen menu

JenniferV — Wed, 06 Jul 2022 01:03:38 GMT

Hi there,

Thanks for the swift reply. Could you please share a screenshot or photo of the issue? Also, please try to plug in your Chromecast into a different TV screen if one is available.

Thanks,

Jennifer

Re: Home screen menu

abdsrv — Wed, 06 Jul 2022 01:10:39 GMT

https://drive.google.com/file/d/1vLrIrkgUOu4oFCQ7cMoh1dc2XdTp7Qw3/view?usp=drivesdk

please check the above link for the top menu photo

Re: Home screen menu

JenniferV — Wed, 06 Jul 2022 01:21:29 GMT

Hello abdsrv,

Thanks for the photo. I'll check this in our end and I'll get back to you once I have info about this. Also, if you haven't tried to plug in your Chromecast on a different TV screen, please try that and check if you can see the same menu for the Chromecast with Google TV Home screen.

Thanks,

Jennifer

Re: Home screen menu

abdsrv — Wed, 06 Jul 2022 23:11:50 GMT

Hello Jennifer,

I plugged it into another 2 screens, but the issue still persists.

regards

Abed

Re: Home screen menu

JenniferV — Thu, 07 Jul 2022 01:30:41 GMT

Hi there,

Thanks for trying the step. Could you please check the language on your GTV settings if it's set to English US? Also, please provide the Android tv OS build and cast firmware version of your device. I'd also suggest tha you send a feedback report about this using the Google Home app. Here's how.

Thanks,

Jennifer

Re: Home screen menu

JenniferV — Mon, 11 Jul 2022 19:24:23 GMT

Hey abdsrv,

It's me again. How's it going? Do you still need help?

Regards,

Jennifer

Re: Home screen menu

abdsrv — Mon, 11 Jul 2022 19:26:09 GMT

Hi Jennifer,

unfortunately, yes i changed the screen and sent feedback but still the same issue

Re: Home screen menu

abdsrv — Mon, 11 Jul 2022 19:29:05 GMT

Cast firmware version: 1.56.29

android tv os: 10

Re: Home screen menu

JenniferV — Mon, 11 Jul 2022 19:33:20 GMT

Hello there

I appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Thanks,

Jennifer

Re: Home screen menu

Jeran — Thu, 14 Jul 2022 19:41:27 GMT

Hey there abdsrv,

It looks like you've filled out the form, and you should feel free to continue the conversation over the email. I'll go ahead and lock this thread in 24 hours.

Please let me know if you had any more questions or concerns.

Best regards,

Jeran