topic Re: My screen is black and white in Streaming

My screen is black and white

Megs120 — Mon, 04 Jul 2022 11:17:48 GMT

Hi, I’ve only just re set up my chrome cast after doing the factory reset the images portrayed on the loading screen and as well as when I cast from my phone with the likes of Disney+ my videos are all in black and white how do I change it and get it back to Colour!

Re: My screen is black and white

Jeran — Thu, 07 Jul 2022 20:25:44 GMT

Hey there Megs120,

Welcome to the Chromecast Community Forum! I can imagine having no colors doesn't make for a very good viewing experience, so I'd be happy to help you resolve this. The first thing I would check is your TVs color settings to make sure they aren't off. Second, I would change the HDMI port that the Chromecast is plugged into. Third, try the Chromecast on a different TV to see if the problem persists.

I hope this helps, I look forward to your response!

Best regards,

Jeran

Re: My screen is black and white

Jeran — Mon, 11 Jul 2022 17:39:43 GMT

Hey there Megs120,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: My screen is black and white

Jeran — Tue, 12 Jul 2022 20:23:41 GMT

Hey Megs120,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran