topic Samsung S9 No Longer Casting in Streaming

Samsung S9 No Longer Casting

ColorPurple — Thu, 14 Jul 2022 03:50:08 GMT

I have Samsung S9 that was working perfectly a few days ago.. casting with no issues in everyway imaginable. Now I can't cast anything using my phone. I don't understand, I received a message saying my phone was not optimized when I used the "home" app & today I tried looking for my device, nothing. This product has always worked for me and I'm so confused why it's not working now. It's such a hassle to setup everything again, if I have to do a manual reset.. is this a glitch?

Re: Samsung S9 No Longer Casting

Jeran — Thu, 21 Jul 2022 16:52:59 GMT

Hey there ColorPurple,

I'm sorry to hear that your phone is having issues casting! I'd be happy to help you look into this, as I imagine it has been quite the headache for you. First thing I would check is to see if you are able to cast from any other device, such as a computer or tablet. That way, you can isolate the issue to either the Chromecast or the Samsung. Second, I would make sure that you're not using any VPNs and that your Google Home app is up-to-date. Finally, check to see if any apps at all work, or if you are able to screen mirror.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Samsung S9 No Longer Casting

JenniferV — Mon, 25 Jul 2022 04:59:57 GMT

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Samsung S9 No Longer Casting

ColorPurple — Mon, 25 Jul 2022 16:35:30 GMT

Hello! I'm not sure if it was just a 3 day glitch, but once I submitted the post the next day it was working again as normal. I didn't have to do anything, super random, right.

Thanks for getting back to me, I do appreciate that!

Re: Samsung S9 No Longer Casting

Jeran — Mon, 25 Jul 2022 17:03:22 GMT

Hey there ColorPurple,

I'm glad to hear everything is working properly again! In that case, did you have any other questions or concerns we can address?

Best regards,

Jeran

Re: Samsung S9 No Longer Casting

ColorPurple — Mon, 25 Jul 2022 17:05:02 GMT

All good!

Re: Samsung S9 No Longer Casting

Jeran — Mon, 25 Jul 2022 17:21:18 GMT

Hiya ColorPurple,

Sounds good! I'll go ahead and lock this thread then. If you run into any more issues in the future, please feel free to create a new thread,

Thank you for the help, Jennifer!

Best regards,

Jeran