topic Re: Need to forget the network but it is not an option in Streaming

Need to forget the network but it is not an option

Savannahs — Mon, 18 Jul 2022 19:00:38 GMT

Hello. We recently had to replace our modem due to lightning which also affected our Orbi network. The chromcast was set to the Orbi network; we now need to forget that network and set it up with the new.

We have followed the instructions provided; however, when we reach the step to “forget network,” there isn’t an option to select “forget network.” Thus, we cannot figure out how to proceed.

Appreciate any help you might provide.

Re: Need to forget the network but it is not an option

JillG — Mon, 18 Jul 2022 22:29:37 GMT

Hi @Savannahs ,

Do a factory reset and then set up as new. That should get you back to casting!

While the Chromecast is plugged into the TV, hold down the button on the Chromecast device for at least 25 seconds or until the solid LED light flashes red.
Once the LED light blinks white and the TV goes blank, release the button. The device should then restart.

Re: Need to forget the network but it is not an option

Savannahs — Tue, 19 Jul 2022 15:47:03 GMT

Thank you for replying. Followed the steps and here is what happened: Chrome cast reset and tv went blank and came up with a welcome screen to chrome cast. Went on google home app and tried to setup new chrome cast but it will not find the device.

appreciate any further help you can provide as I must be doing something wrong.

thanks!

Re: Need to forget the network but it is not an option

JillG — Tue, 19 Jul 2022 17:54:26 GMT

Could be your network. See if this workflow can isolate the issue.

Re: Need to forget the network but it is not an option

Savannahs — Tue, 19 Jul 2022 21:16:10 GMT

Gone through workflow and completed the first 3 steps and still doesn’t work. On 4th step which asks to switch the wi-fi band but in order to do this, the home app still has to recognize the chromecast device which it is not doing so we cannot complete step 4 if the troubleshooting…not sure how to proceed.
thank you

Re: Need to forget the network but it is not an option

DavidPierson — Fri, 22 Jul 2022 00:12:03 GMT

Switching your wi-fi band would be suggested, because it could be that the Chromecast is on 2.4GHz and the phone on 5GHz (or vice versa, not sure). If it was me, I would switch off 5GHz in the router because everything will connect on 2.4 but only some on 5.

If you are not sure how to do that, best to get an IT friend to assist.

Re: Need to forget the network but it is not an option

Jeran — Mon, 25 Jul 2022 17:14:55 GMT

Hey there Savannahs,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Need to forget the network but it is not an option

Savannahs — Mon, 25 Jul 2022 23:08:06 GMT

Hi. We have not been able to resolve it with the provided suggestions…completed all recommended steps, factory resets and all but to no avail. Even requested another router from Xfinity and still will not find it. Thought about plugging it in to another person’s router to see if will work before we pull the plug.

Re: Need to forget the network but it is not an option

Jeran — Tue, 26 Jul 2022 16:40:37 GMT

Hey there Savannahs,

No problem, we can try a few more things. Just to double-check, what phone/tablet are you using to set up your Chromecast? Regardless, in addition to what Jill and David suggested, go ahead and follow the steps listed in this article. If you get any specific errors, or get stuck on a particular step, please let us know!

Best regards,

Jeran

Re: Need to forget the network but it is not an option

Savannahs — Wed, 27 Jul 2022 14:28:14 GMT

Hi Jeran and thanks for help…Iphone 11. We have completed all of the steps in the article to no avail.

Re: Need to forget the network but it is not an option

JenniferV — Thu, 28 Jul 2022 02:10:18 GMT

Hey everyone,

Thanks for the help here, JillG, DavidPierson, and Jeran.

Savannahs, we appreciate your efforts in doing the suggested steps. To cover all the bases, could you please try to manually connect to the Chromecast SSID? Here's how: Go to the phone settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set up again. Also, please make sure Bluetooth and the Local Network Access is enabled on your phone.

Let us know how it goes.

Best,

Jennifer

Re: Need to forget the network but it is not an option

Savannahs — Fri, 29 Jul 2022 01:54:13 GMT

YES!!!! It worked….thank you so much!!!!

Re: Need to forget the network but it is not an option

Jeran — Fri, 29 Jul 2022 20:02:25 GMT

Hey there Savannahs,

I'm glad that Jill, David and Jennifer were able to help you out! In that case, did you have any other questions or concerns?

Best regards,

Jeran

Re: Need to forget the network but it is not an option

Savannahs — Fri, 29 Jul 2022 20:32:32 GMT

Think we are all set! Thank you!

Re: Need to forget the network but it is not an option

Jeran — Mon, 01 Aug 2022 18:01:06 GMT

Hiya Savannahs,

No problem at all! I'll go ahead and lock this thread then. If you run into any more issues in the future, please feel free to create a new thread.

Thank you for your help on this, Jill, David and Jennifer!

Best regards,

Jeran