topic Re: Chromecast (CCWGTV) 3rd Gen USB Mouse in Streaming

CCWGTV USB Mouse return riight click

Yindee — Tue, 12 Jul 2022 04:36:17 GMT

Back (return right click) on a usb mouse or a bluetooth connected mouse is still NOT working since 2 years now. Latest firmware update it is also not working (return/back right click on a mouse works on other androidTv devices such as mibox s, mitv stick, ONN tv devices)

This is the only thing preventing me from using the CCWGTV so its back into the drawer it goes unused until this function is enabled.

Will this ever work????

Chromecast (CCWGTV) 3rd Gen USB Mouse

Yindee — Tue, 12 Jul 2022 04:30:18 GMT

This is the only thing preventing me from using the CCWGTV so its back into the drawer it goes unused until this function is enabled.

Will this be fixed????

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

JenniferV — Tue, 19 Jul 2022 00:37:03 GMT

Hi Yindee,

Thanks for reaching out. I want to understand your concern further.

What is the brand of your Bluetooth mouse? Are you connecting or pairing your mouse to the TV or Chromecast with Google TV? When you pair it via Bluetooth on your Chromecast with Google TV under the remote and accessories, are you getting any messages?

I'll look forward to your response.

Thanks,

Jennifer

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

Yindee — Tue, 19 Jul 2022 07:30:53 GMT

Hi,

Thank you for replying.

The mouses where right click are not working are:

A Logitech Pebble Bluetooth mouse (Logitech Pebble M350)

A Logitech mouse M650 Bluetooth mouse (M650 Signature Mouse)

Q-When you pair Bluetooth on your Chromecast with Google TV under the remote and accessories, are you getting any messages?

A-Scan and pairing is done, in the settings menu it shows that the Bluetooth mouse is connected. It connects via Bluetooth no problem at all. The mouse cursor is visible on the screen and the left click/regular click works for selecting/opening links onscreen.

NOT working - is the right click (return/back click) which does nothing (No menu, no return backing out of web pages like it does on other android TV devises.) The right click just seems to be dead on the CCWGTV.

Additional Note:

The Xiaomi MiboxS (AndroidTV) also had this problem back in 2019 but they fixed it in a firmware update and now the mouse right click works as it should on that device.

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

JenniferV — Wed, 20 Jul 2022 00:56:34 GMT

Hi there,

Thanks for getting back to us. Could you please try to unpair all Bluetooth devices that are connected to your Chromecast with Google TV and try to pair your Bluetooth mouse again and check if the same issue persists? Rebooting your Chromecast might also help.

Thanks,

Jennifer

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

Yindee — Thu, 21 Jul 2022 03:33:36 GMT

Thanks, unpaired, paired bluetooth mouse again many times over last 2 years, right click does not work on the mouse.

Basically the firmware is not configured for a Bluetooth mouse right click to work, any amount of reboots, pairing unpairing mouse will not fix the right click on the mouse to work, it needs to first be configured in the firmware.

Thank you for your assistance, it confirms that this mouse right click will never work on the device and so will give the device away to someone else.

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

JenniferV — Sun, 24 Jul 2022 06:32:22 GMT

Hello Yindee,

We hear you and we appreciate you sharing your thoughts/experience about this. I'd suggest you send feedback about this using the Google Home app. Here's how.

Let me know if you still have other questions and concerns.

Regards,

Jennifer

Re: Chromecast (CCWGTV) 3rd Gen USB Mouse

JenniferV — Wed, 27 Jul 2022 06:47:06 GMT

Hey there,

I haven’t heard from you in a while so I’ll be locking this thread if there's no update within 24 hours. Should you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer