topic Re: Volume keys on phone in Streaming

Volume keys on phone

Mattiz — Mon, 04 Jul 2022 20:05:28 GMT

Why is it not possible to adjust the sound volume with the side keys buttons (up and down) on the left side at the phone anymore? This was possible before even if the screen was locked and unlocked.

Re: Volume keys on phone

Mrj1 — Tue, 05 Jul 2022 22:58:47 GMT

Also having this problem once again, it was fine 24 hours ago. Restarting phone and Chromecast has made no difference, having to go into the home app to do this is a completely rubbish experience

Re: Volume keys on phone

Mattiz — Wed, 06 Jul 2022 08:35:45 GMT

Yes, really annoying.

Re: Volume keys on phone

Jeran — Fri, 15 Jul 2022 19:37:57 GMT

Hey there Mattiz,

I'm sorry to hear that your volume controls aren't working like they used to! I'd be happy to look into this, let me just ask you a few questions to better understand what's happening:

What version of Google Home are you using?
When did the issue start happening?
Does this occur on one app, or all apps?
Does this occur when mirroring your Android screen?

In any case, I would make sure your Google Home app is up-to-date, and maybe clear out the cached app data as well.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: Volume keys on phone

Jeran — Mon, 18 Jul 2022 20:42:51 GMT

Hey there,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Volume keys on phone

Mrj1 — Mon, 18 Jul 2022 21:20:37 GMT

Not OP but yes the problem still exists for me. It works in the Home app and only in the Home app when it is in focus.

Google Home Version: 2.53.15.3

When did it start? Day of my post, around 2 weeks ago

Occurs on any app that isn't the Google Home app

Haven't mirrored my android screen don't know how, but I was happy with the way things were working

Re: Volume keys on phone

Mattiz — Wed, 20 Jul 2022 13:02:41 GMT

Hi.

Home version 2.54.1.7. Maybe 6 months since starting. In every app side keys not working. Can not mirror to those 2 tv's (old) not main tv. Cleared out cache now, same problem.

Thank you

Re: Volume keys on phone

Mattiz — Wed, 20 Jul 2022 13:33:12 GMT

And this problem is only using Chromecast.

Re: Volume keys on phone

Jeran — Wed, 20 Jul 2022 21:26:24 GMT

Hey there,

I consulted a higher tier of support about this, and they weren't able to re-create the issue on their end. They suggested that you all give these steps a try to see if it resolves the issue, or if the problem persists:

Make sure that your Chromecast and Google Home app are up-to-date.
Make sure that your phone's software is up-to-date.
If the problem persists with everything updated, factory reset the Chromecast device.
If you have another phone available, test to see if the problem persists across devices.

Give that a try, and let me know what you experience, I look forward to your responses on this!

Best regards,

Jeran

Re: Volume keys on phone

JenniferV — Mon, 25 Jul 2022 05:12:49 GMT

Hi folks,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Volume keys on phone

JenniferV — Tue, 26 Jul 2022 05:15:41 GMT

Hello there,

We haven’t heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Volume keys on phone

Mattiz — Tue, 26 Jul 2022 10:47:58 GMT

Same.

Re: Volume keys on phone

Jeran — Tue, 26 Jul 2022 16:55:02 GMT

Hey there Mattiz,

If you've tried the troubleshooting steps, and the volume keys are still unresponsive outside the Google Home app, there may be a deeper issue. This has been a problem in the past, so hopefully our engineering team can look into this and resolve it again. If you have the time, would you be willing to submit feedback via the Google Home with logs enabled? That way, if there are errors being thrown by the Google Home app, our engineering team will have an easier time finding them.

I look forward to your response, and if you had any other questions or concerns, please let me know.

Best regards,

Jeran

Re: Volume keys on phone

Jeran — Fri, 29 Jul 2022 20:26:13 GMT

Hiya Mattiz,

Just checking up on the thread again, did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Volume keys on phone

Mattiz — Mon, 01 Aug 2022 06:36:56 GMT

Just hope they will fix it asap.

Re: Volume keys on phone

JenniferV — Wed, 03 Aug 2022 00:39:25 GMT

Hi Mattiz,

Thanks for sending feedback — we appreciate it! Let us know if you have other questions and concerns.

Thanks for the help, Jeran.

Regards,

Jennifer

Re: Volume keys on phone

Jeran — Mon, 08 Aug 2022 15:51:25 GMT

Hey Mattiz,

Just checking up on the thread again, did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Best regards,
Jeran