topic Re: Chromecast wont connect in Streaming

Chromecast wont connect

Curioustiff — Sat, 16 Jul 2022 19:55:56 GMT

Hi, I wanted to reset chromecast to a different WiFi network in order to cast a specific item on the same network. My problem appears when trying to connect in home app, everything works during setting up new device until I try to connect the WiFi & get a message saying "security policy prevents use of unsecure wifi networks"

My WiFi is WPA/WPA2-Personal.

I can't get past this, can you please help?

I have tried a bunch of things, Im using a Galaxy S20

Re: Chromecast wont connect

JenniferV — Wed, 20 Jul 2022 22:52:20 GMT

Hi Curioustiff,

Thanks for reaching out and I'm sorry to hear that you're having an issue connecting the Chromecast on a different Wi-Fi network.

Please try the step provided by our Product Expert as shown in this thread. If the issue persists, please try to reboot your router and mobile device. Connecting to a mobile hotspot and using a different mobile device might also help.

Thanks,

Jennifer

Re: Chromecast wont connect

JenniferV — Sat, 23 Jul 2022 23:20:05 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chromecast wont connect

JenniferV — Sun, 24 Jul 2022 23:24:50 GMT

Hey Curioustiff,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer