topic Re: chromecast problem in Streaming

chromecast problem

Mariarosaria — Wed, 13 Jul 2022 14:03:53 GMT

I am still waiting for the operator to let me know how to restore my chromecast as it always flashes orange, in fact the firmware of the preview program nr. 291998 has bugs, in addition I am also waiting for an answer for the problem on the GOOGLE HOME application of email notifications and no one has been heard anymore

Re: chromecast problem

JenniferV — Tue, 19 Jul 2022 01:00:09 GMT

Hi Mariarosaria,

Thanks for reaching out. Do you still have the case ID of your interaction from our support team? If yes, please provide it to us so we can have it reviewed.

Thanks,

Jennifer

Re: chromecast problem

Mariarosaria — Tue, 19 Jul 2022 04:29:58 GMT

unfortunately I don't have it, they told me that the chromecast would receive an update but to date nothing

Re: chromecast problem

JenniferV — Wed, 20 Jul 2022 00:59:25 GMT

Hi there,

Thanks for getting back to us. The Chromecast update is over the air. As long as it is connected to the Wi-Fi network, it will automatically receive it. You may try to reset the Chromecast to trigger the update. Also, I'd suggest you send feedback about this using the Google Home app. Here's how.

Thanks,

Jennifer

Re: chromecast problem

Mariarosaria — Wed, 20 Jul 2022 04:49:31 GMT

it does not update, it is always to the previous version, I rebooted but nothing

Re: chromecast problem

JenniferV — Thu, 21 Jul 2022 00:46:04 GMT

Hello Mariarosaria,

Have you tried to send feedback about this? If you haven't yet, please try to do so. Every bit of feedback and logs on the subject helps a ton.

Thanks,

Jennifer

Re: chromecast problem

Mariarosaria — Thu, 21 Jul 2022 04:18:57 GMT

Yes done

Re: chromecast problem

Jeran — Thu, 21 Jul 2022 16:40:54 GMT

Hey there Mariarosaria,

Thank you for submitting feedback on that! The device logs from your submission help the engineering team track down what errors are occurring on the device, making the fix much easier. In the meantime, did you have any other questions or concerns we can address?

Best regards,

Jeran

Re: chromecast problem

Mariarosaria — Thu, 21 Jul 2022 17:07:55 GMT

so I didn't understand, what should I send you?

Re: chromecast problem

Jeran — Thu, 21 Jul 2022 17:11:10 GMT

Hiya Mariarosaria,

You mentioned that you submitted feedback, that's all we needed from you to send to the engineering team regarding your Chromecast issue. Nothing else is needed on your end!

Let me know if you had any more questions, we're always happy to help.

Best regards,

Jeran

Re: chromecast problem

Mariarosaria — Thu, 21 Jul 2022 17:30:46 GMT

but have you already sent everything to the technicians for checks?

Re: chromecast problem

Jeran — Thu, 21 Jul 2022 17:38:49 GMT

Hey Mariarosaria,

When you submit feedback and check the box labelled System logs, the feedback and logs go directly to our engineers, and they'll be able to investigate this issue further.

Let me know if you have further questions!

Best regards,

Jeran

Re: chromecast problem

Mariarosaria — Thu, 21 Jul 2022 17:41:00 GMT

hopefully this time they answer me

Re: chromecast problem

Jeran — Thu, 21 Jul 2022 17:49:22 GMT

Hiya Mariarosaria,

I'm glad to hear that you re-submitted that feedback, Google takes all submitted feedback seriously, and it helps them track down and resolves these issues easier. Let me know if you have any other questions, as we will be locking this thread in 24 hours.

Best regards,

Jeran