topic Re: Stream Prime thru Google/Chromecast: Black screen on HDR10+ in Streaming

Stream Prime thru Google/Chromecast: Black screen on HDR10+

columbia93 — Mon, 11 Jul 2022 17:22:21 GMT

I've not been on Prime for a few days and got on this morning to start streaming "The Boys" via the app/Chromecast/GoogleTV. Black screen. The only thing that shows after I hit play is "HDR10+" in the upper right corner...then nothing. Not even the status bar or any of that info. All black until I back out of it.

Vizio TV and can watch it on Smartcast. I just don't think I should have to back out of Google to do that! So what gives and how can I get back to Prime on Chromecast?

Re: Stream Prime thru Google/Chromecast: Black screen on HDR10+

JenniferV — Tue, 19 Jul 2022 00:12:03 GMT

Hi columbia93,

Thanks for reaching out. Is the black screen issue only happening when casting videos from the Prime app? Please try to reboot your Chromecast and uninstall the Prime app. Plugging in the Chromecast into a different HDMI port on your TV and on a different TV screen might also help.

Let me know how it goes.

Thanks,

Jennifer

Re: Stream Prime thru Google/Chromecast: Black screen on HDR10+

Jeran — Fri, 22 Jul 2022 15:50:04 GMT

Hey there columbia93,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Stream Prime thru Google/Chromecast: Black screen on HDR10+

JenniferV — Sat, 23 Jul 2022 22:11:02 GMT

Hello columbia93,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help, Jeran.

Regards,

Jennifer