topic YouTube casting issue from Android app in Streaming

YouTube casting issue from Android app

YeaNah — Sun, 24 Jul 2022 15:20:35 GMT

Every time I cast from my YouTube app from my Android phone, the connection lasts for about five minutes give or take, or even if I exit the app, it does this. This does not seem to be an issue on IOS and has been an issue for many months. Just bought a Nest Hub 2nd Gen, and casting from YouTube has the same issue; others have this same issue as noted on the reviews of the YouTube app on the Play Store.

Re: YouTube casting issue from Android app

JenniferV — Thu, 28 Jul 2022 05:21:50 GMT

Hi YeaNah,

Thanks for reaching out. Let's sort this out.

A few questions: what type of Chromecast device do you have? Is this isolated when using the YouTube app or across all apps? What is the make and model of your mobile phone?

Try these steps:

Clear the cache and data of the YouTube app.
Reinstall the YouTube app.
Check if your mobile device has a power saving setting. If it's enabled, disable it.
Reboot your mobile device.
Reboot your Chromecast and Nest Hub.

Thanks,

Jennifer

Re: YouTube casting issue from Android app

YeaNah — Fri, 29 Jul 2022 05:03:27 GMT

Hi Jennifer,

Thanks, this worked for me.

Turned out I had some restrictive background use for the YouTube app that was turned on to save battery.

Re: YouTube casting issue from Android app

Jeran — Fri, 29 Jul 2022 17:21:51 GMT

Hey there YeaNah,

I'm glad to hear that Jennifer was able to help you out! In that case, did you have any other questions or concerns we can address today?

Thank you,
Jeran

Re: YouTube casting issue from Android app

JenniferV — Mon, 01 Aug 2022 03:24:53 GMT

Hello YeaNah,

We haven’t heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran.

Regards,

Jennifer