topic Re: Still cant switch accounts ccwgtv in Streaming

Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 00:44:22 GMT

For a couple months now since youtube updated I am no longer able to switch between my two accounts. I only have the option to choose my main one or delete my alternate one. This is apparently fixed with profile switching but it appears I still do not have the ability to do this. How is this fixed and why were the updates pushed out in this order?

Re: Still cant switch accounts ccwgtv

Ashepherdson — Sun, 24 Jul 2022 02:25:59 GMT

have you tried a factory reset of the device to see if that clears up the issue?

Re: Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 02:47:47 GMT

I have not as I was hoping someone had an easier answer here first. It's just a pain to resign in to everything and download the apps but if it's the only way then I'll have to try it.

Re: Still cant switch accounts ccwgtv

Ashepherdson — Sun, 24 Jul 2022 02:48:55 GMT

Sadly sometimes it's the best way to proceed. Luckily with the CCwGTV it only takes a few minutes, and should solve the profile issue !

Re: Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 12:06:14 GMT

I will give it a try today and report back.

Re: Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 16:24:58 GMT

Well I factory reset and still only have the option to delete the second account can't switch to it. So now I have to set everything up and still have the same problem.

Re: Still cant switch accounts ccwgtv

Ashepherdson — Sun, 24 Jul 2022 16:40:03 GMT

That makes no sense at all... I just tried it on mine and it works fine. Let's step back a moment. When you added the second account, did you follow these instructions exactly (including signing into the account?) Try this :

First, remove the other accounts (I did this from Settings > Accounts)

After removing them, restart the device (Settings > System > Restart)

Wait for it to boot up completely

Chromecast prompts you with a new feature: Profile TVs and asks if I want to add a new account

Follow the instructions (put email, password, two factor authentication)

Re: Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 17:17:28 GMT

I factory reset so yes both account were removed. I signed into my main account, updated the apps from play store then added second account. Yes I am signing in correctly to both, I know how to do that that.

EDIT: After pulling the power and starting up again I now have the ability. I don't know what that was so difficulty. Thanks fo ryou help though.

Re: Still cant switch accounts ccwgtv

Ashepherdson — Sun, 24 Jul 2022 17:56:22 GMT

Wow.. well that's great news because I was stumped on why it wasn't working. Glad to hear it's going for you now! I will add that to my troubleshooting suggestions for this issue!

Re: Still cant switch accounts ccwgtv

Link575 — Sun, 24 Jul 2022 17:59:54 GMT

It was probably the updates to all the stock apps after the factory reset. A normal restart may have worked I was just annoyed at going through everything.

Re: Still cant switch accounts ccwgtv

JenniferV — Thu, 28 Jul 2022 02:03:07 GMT

Hey folks,

Thanks for the help here, Ashepherdson. We appreciate it!

Link575, we're sorry to hear about your experience but glad to hear that this has been sorted out. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: Still cant switch accounts ccwgtv

Link575 — Thu, 28 Jul 2022 03:06:25 GMT

No thanks all good now.

Re: Still cant switch accounts ccwgtv

JenniferV — Thu, 28 Jul 2022 03:11:42 GMT

Hi Link575,

Got it. Since the issue is now resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Best,

Jennifer