topic Re: Chromecast volume control from phone was back, but gone again? in Streaming

Chromecast volume control from phone was back, but gone again?

CaptSteel — Sat, 02 Jul 2022 23:01:38 GMT

The issue with Sonos is well known, and was functionally resolved for Chromecast users in early 2022, myself included. However, lately, I have lost the ability to control cast volume from my phone when using apps. The only way to control Chromecast volume using the phone rocker button seems to be to use the Google Home app, basically regressing to the behavior before Google supposedly addressed the issue in January 2022. Am I alone in this?

I'm using a Google Pixel 6 Pro.

All updates applied to the Android OS and apps on the phone.

Build number SQ3A.220605.009.A1

I've tested using Netflix and Hulu. The issue is the same for both apps.

I also have two Chromecasts, and have experienced the same lack of functionality on both, so it does not appear to be specific to a single improperly functioning Chromecast device.

I've tried rebooting the phone, and rebooting the Chromecast, with no improvement to the issue.

Any useful suggestions to resolve the issue would be appreciated.

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Thu, 14 Jul 2022 01:28:31 GMT

Hi CaptSteel,

Thanks for posting and for providing detailed info about your issue. Could you please try to use a different mobile phone and check if the same issue persists? Also, please try to do a reset on one of your Chromecast and try again.

Thanks,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

CaptSteel — Sat, 16 Jul 2022 22:59:56 GMT

A friend tried using Hulu from an iPhone and was able to control the Chromecast audio using the phone's rocker button. So, the issue must with the Pixel or Android, or both.

Rebooted the Chromecast (as requested, but I had done that before).

App experiences using my phone (Pixel 6 Pro):

Netflix

Control volume from phone volume rocker when initially casting video? No.

Pressing cast icon in app brings up a volume slider? No.

Pressing audio button in app brings up a volume slider? Yes.

Control volume slider from phone volume rocker? No.

Hulu

Control volume from phone volume rocker when initially casting video? No.

Pressing cast icon in app brings up a volume slider? Yes.

Control volume slider from phone volume rocker? Yes.

Amazon Video

Control volume from phone volume rocker when initially casting video? No.

Pressing cast icon in app brings up a volume slider? Yes.

Control volume slider from phone volume rocker? No.

Amazon Music

Control volume from phone volume rocker when initially casting audio? No.

Pressing cast icon in app brings up a volume slider? Yes, but shows volume is zero for some reason.

Control volume slider from phone volume rocker? No.

Spotify

Control volume from phone volume rocker when initially casting audio? Yes!

Pressing cast icon in app brings up a volume slider? Yes.

Control volume slider from phone volume rocker? Yes.

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Tue, 19 Jul 2022 00:03:10 GMT

Hey there,

Thanks for getting back to us and for additional info. Have you tried to use a different Android phone and check if the same issue persists? If you haven't yet, please try that. If the issue is only isolated when using the Pixel phone, please reach out to Pixel for additional help.

Thanks,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

Allen1 — Tue, 19 Jul 2022 19:59:03 GMT

same problem here pixel 6 pro

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Wed, 20 Jul 2022 00:56:57 GMT

Hi Allen1,

I'm sorry to hear that you're also experiencing the same issue. Have you had a chance trying the steps above? If yes, how was it? I'd also recommend you to contact Pixel for further help.

Thanks,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Sun, 24 Jul 2022 03:45:05 GMT

Hey folks,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Mon, 25 Jul 2022 03:52:30 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

CaptSteel — Mon, 25 Jul 2022 13:34:28 GMT

I posted to a Pixel forum, linking back to this original post;

https://support.google.com/pixelphone/thread/171806080?hl=en

No help or resolution so far.

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Tue, 26 Jul 2022 05:35:31 GMT

Hey CaptSteel,

Thanks for the update. Let us know if you still have other questions and concerns.

Regards,

Jennifer

Re: Chromecast volume control from phone was back, but gone again?

Allen1 — Tue, 26 Jul 2022 16:20:54 GMT

I think its just pocket casts on my 6 pro, so i guess they need to fix it

Re: Chromecast volume control from phone was back, but gone again?

JenniferV — Mon, 01 Aug 2022 06:58:02 GMT

Hi there,

Thanks for sharing your thoughts about this. I'd suggest you visit the Pixel Help Center and try to send feedback about this. Click here to see how to send a feedback.

Let us know if you have other concern otherwise, I'll be locking this thread if no response after 24 hours.

Thanks,

Jennifer