topic Re: ChomeCast YouTube options not working in Streaming

ChomeCast YouTube options not working

zhamiraq — Mon, 11 Jul 2022 09:55:09 GMT

I haven't been getting the voice options to select video from the list you get when asking the assistant "Show me x videos on YouTube on (Chromecast device)". On my Android TV and ChromeCast with Google TV, I can no longer say "Show more, go back, or select video from the list." The list does show up on screen and I can select with remote control, but assistant is quiet.

On my ChromeCast Ultra I get the usual response "Showing alternatives, which one would you like", but no options show on screen instead.

What is going with this on these last months?

Re: ChomeCast YouTube options not working

Jeran — Thu, 21 Jul 2022 16:08:05 GMT

Hey there zhamiraq,

I'm sorry to hear that your Assistant isn't functioning properly! I can imagine this issue is pretty annoying, so I'd be happy to help out where I can. First, I would make sure that your Google Home app and any device you are using, such as the Chromecast and Android TV, are up-to-date on their software and firmware. If the problem persists, go ahead and clear the Google Home apps cached data, and the Assistant apps data if you are using the Assistant mobile app. Finally, if that doesn't work, you may need to reach out to the Google Assistant Forum for further troubleshooting.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: ChomeCast YouTube options not working

JenniferV — Mon, 25 Jul 2022 04:59:11 GMT

Hi there,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help, Jeran.

Regards,

Jennifer

Re: ChomeCast YouTube options not working

zhamiraq — Mon, 25 Jul 2022 06:01:13 GMT

Hi, I was in contact with someone on the Chromecast team and they said it's most likely the Chromecast YouTube app, since it was updated this spring. I will have to take it up with the YouTube support.

Re: ChomeCast YouTube options not working

JenniferV — Mon, 25 Jul 2022 06:23:16 GMT

Hello zhamiraq,

Thanks for keeping us in the loop. In the meantime, do you still have other questions and concerns?

Thanks,

Jennifer

Re: ChomeCast YouTube options not working

zhamiraq — Mon, 25 Jul 2022 07:08:07 GMT

No, thanks for your time.

Re: ChomeCast YouTube options not working

JenniferV — Mon, 25 Jul 2022 11:12:11 GMT

Hey there,

You're welcome. Since the issue is now resolved and you don't have any more questions and concerns, I'll go ahead and lock this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best,

Jennifer