topic Re: Chrome cast is picking up the wrong location in Streaming

Chrome cast is picking up the wrong location

Harsh04 — Sun, 17 Jul 2022 04:41:21 GMT

Just bought a cromecast with TV and the suggested apps are from a different country which I am unable to use since those apps are not supported by my country.
Also, the apps from my country are not running since the chrome cast thinks I am in another country so gives me an error again.

I am able to use Netflix and Prime as they work in both countries but not much else.

Would appreciate any help on how to resolve this.

thanks

Re: Chrome cast is picking up the wrong location

Harsh04 — Sun, 17 Jul 2022 04:47:58 GMT

Also found a “location status” option in setting - under “privacy”.
I tried updating it from “off” to “use wi-fi to estimate location” but that dosent happen. After I clicked on that option, it’s been updating for the last 15 mins with no change. I pressed the home button and went back to the settings. The location still reflects as Off

Re: Chrome cast is picking up the wrong location

laurenceross12 — Sun, 17 Jul 2022 12:48:29 GMT

Similar problem - my device thinks I am in the USA, but the same account works on other devices

Re: Chrome cast is picking up the wrong location

JenniferV — Thu, 21 Jul 2022 00:43:29 GMT

Hi folks,

Thanks for posting and for doing some steps beforehand — these are of great help! May I know which country you are from, Harsh04? Please reboot your Chromecast and try again. If the issue persists, factory reset your Chromecast.

Thanks,

Jennifer

Re: Chrome cast is picking up the wrong location

JenniferV — Sun, 24 Jul 2022 00:45:31 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chrome cast is picking up the wrong location

JenniferV — Mon, 25 Jul 2022 05:06:14 GMT

Hello folks,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Chrome cast is picking up the wrong location

Harsh04 — Mon, 25 Jul 2022 05:48:31 GMT

Update. Found how to fix this issue. Basically there was a payment method from my old location still on my account (along with a new one for the new location). The system was just getting confused so I deleted the old payment method and now everything is working fine.
thanks

Re: Chrome cast is picking up the wrong location

JenniferV — Mon, 25 Jul 2022 05:55:14 GMT

Hi Harsh04,

Woohoo! Glad to hear that this has been sorted out and thanks for sharing your resolution in the Community — we appreciate it. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

Re: Chrome cast is picking up the wrong location

laurenceross12 — Tue, 26 Jul 2022 10:00:35 GMT

Hii have tried these steps but no change. Is there something else I can try?

Re: Chrome cast is picking up the wrong location

Jeran — Tue, 26 Jul 2022 15:25:31 GMT

Hey there laurenceross12,

Do you have your location set in the Google Home app, or a debit card added onto Google Play on the Chromecast? These are other ways that Google narrows down your location, so I would set those both up, then check your Chromecast device. If it still doesn't pick up the correct location, factory reset it again.

I look forward to your response on this!

Best regards,

Jeran

Re: Chrome cast is picking up the wrong location

Jeran — Fri, 29 Jul 2022 20:10:38 GMT

Hey there laurenceross12,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chrome cast is picking up the wrong location

JenniferV — Mon, 01 Aug 2022 05:41:26 GMT

Hi laurenceross12,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Jeran.

Regards,

Jennifer