topic Re: Google Remote is dead? in Streaming

Google Remote is dead?

Dean29 — Fri, 22 Jul 2022 15:02:44 GMT

My Google Remote(the oval voice recognizing one) appears to be kapoot. I've tried new batteries. Tried holding the home button and re-installing batteries etc...and nothing is happenening. No lights or anything. I've had it for less than a year.

Is it broke. Can I get it replaced? Would the people at Best Buy know anything?

Help me people....you're my only hope.

p.s. or do I just go buy a new system.

Re: Google Remote is dead?

JenniferV — Sun, 24 Jul 2022 00:17:09 GMT

Hi Dean29,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast Voice Remote.

You could try to reach out to Best Buy to check if they can still replace your device or you may fill out this form so we can further assist you in our end.

Thanks,

Jennifer

Re: Google Remote is dead?

JenniferV — Wed, 27 Jul 2022 00:57:42 GMT

Hey there,

It's me again. Were you able to fill out the form? Still need help?

Thanks,

Jennifer

Re: Google Remote is dead?

JenniferV — Sat, 30 Jul 2022 22:47:57 GMT

Hello Dean29,

We haven't received your form, were you able to fill it out?

Thanks,

Jennifer

Re: Google Remote is dead?

JenniferV — Tue, 02 Aug 2022 23:01:53 GMT

Hi there,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer