topic Re: Chromecast not casting any content (audio/video) in Streaming

Chromecast not casting any content (audio/video)

nomans113 — Sat, 09 Jul 2022 14:05:31 GMT

When I cast through chromecast, it says this device is not optimised for casting, so your experience may vary and just shows a black screen with the device having a white stable light

I've tried rebooting the device and all but nothing has worked

Re: Chromecast not casting any content (audio/video)

JenniferV — Mon, 11 Jul 2022 23:50:37 GMT

Hi nomans113,

Thanks for reaching out. Let's check on this further.

What is the make and model of your mobile phone? Are you getting this message in all Chromecast-enabled apps? Please make sure your phone's OS is updated and reboot your phone and Chromecast again. Using a different mobile phone and resetting your Chromecast might also help.

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

nomans113 — Tue, 12 Jul 2022 18:49:45 GMT

I've tried it with Samsung S9+ and Oneplus, both had latest iOS and ive also tried it after rebooting my chromecast however, still had no luck.

Re: Chromecast not casting any content (audio/video)

JenniferV — Wed, 13 Jul 2022 00:34:05 GMT

Hey there,

Thanks for getting back to us. Have you also tried resetting your Chromecast? If you haven't yet, please try that step and let me know how it goes.

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

nomans113 — Wed, 13 Jul 2022 06:00:01 GMT

Did that too, it didnt work either

Re: Chromecast not casting any content (audio/video)

JenniferV — Wed, 13 Jul 2022 18:09:56 GMT

Hello nomans113,

Thanks for the update. To confirm, when you received the message that your device is not optimized for casting and your TV shows a black screen, are you mirroring your phone's screen through the Google Home app or casting directly from the Chromecast-enabled app? Please try to plug in the Chromecast into a different HDMI port on your TV and try to shutdown your TV completely then turn it back on after 1 minute. Plugging in your Chromecast into a different TV screen might also help.

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

Jeran — Wed, 20 Jul 2022 15:51:20 GMT

Hey there nomans113,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Chromecast not casting any content (audio/video)

Patrivk — Wed, 20 Jul 2022 20:03:12 GMT

I have the same issue with a s21 ultra, the screen casts, but no videos, just the audio.

Re: Chromecast not casting any content (audio/video)

nomans113 — Thu, 21 Jul 2022 12:14:17 GMT

Yes, do need some help, because none of the mentioned solutions have worked for me yet.

Re: Chromecast not casting any content (audio/video)

Jeran — Thu, 21 Jul 2022 15:51:02 GMT

Hey nomans113,

No problem at all! Just to double-check, does this occur when mirroring your Android screen, or when casting from an app? If it occurs when casting from an app, does it happen in multiple apps, or just one particular app? To be safe, I would also take a look to make sure your devices meet the requirements for the Chromecast.

I look forward to your response on this!

Best regards,

Jeran

Re: Chromecast not casting any content (audio/video)

nomans113 — Sat, 23 Jul 2022 12:14:13 GMT

It happens with both, while mirroring and casting through an app.

i have tried it with multiple apps as well. and yes my device meets the requirements for chromecast.

Re: Chromecast not casting any content (audio/video)

nomans113 — Sat, 23 Jul 2022 12:38:57 GMT

Hi Jeran,

Ive seen there was a similar query earlier here by one of the members and she confirmed that a solution given to her helped resolve the issue. It'd be great if i could get that solution, i think it might work for me too

im unable to find it that solution, if you could share its link itll be great. im posting the query link below for your reference

https://www.googlenestcommunity.com/t5/Chromecast/chromecast/td-p/161420

Re: Chromecast not casting any content (audio/video)

JenniferV — Mon, 25 Jul 2022 06:41:32 GMT

Hi folks,

I'm sorry for the late response. Could you please provide the following information below:

Cast firmware version of your Chromecast.
Google Home app version.
OS version of your phone.

Thanks for the help here, Jeran.

Regards,

Jennifer

Re: Chromecast not casting any content (audio/video)

JenniferV — Thu, 28 Jul 2022 06:42:13 GMT

Hi there,

It's us again. how's it going? Still need help?

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

Jeran — Fri, 29 Jul 2022 17:08:45 GMT

Hey nomans113,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast not casting any content (audio/video)

nomans113 — Sat, 30 Jul 2022 13:18:48 GMT

Hey apologies for the very late reply

I couldn't figure out the cast firmware version of the device

Google home app version: 2.55.1.4

Android version: 10

Re: Chromecast not casting any content (audio/video)

JenniferV — Mon, 01 Aug 2022 00:43:07 GMT

Hello there,

No problem at all. To check the cast firmware version of your Chromecast, please follow the steps below:

Open the Google Home app.
Touch and hold your device's tile.
Tap Settings > Device information.
Under "Technical information," check for Cast firmware: "X.XXX.XXXXX."

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

JenniferV — Thu, 04 Aug 2022 00:58:14 GMT

Hi nomans113,

I wanted to check if you were able to get the cast firmware version of your Chromecast. Let me know if you still need help.

Thanks,

Jennifer

Re: Chromecast not casting any content (audio/video)

nomans113 — Thu, 04 Aug 2022 18:33:47 GMT

No i wasnt able to get it, because ive deleted the device from google home and now i cant add it back. if theres another way to check it pls let me know so i can try that

Re: Chromecast not casting any content (audio/video)

JenniferV — Mon, 08 Aug 2022 01:47:45 GMT

Hey there,

I'm sorry for the late response. I'm afraid we can only get this info once the device is already added to the Google Home app. Could you please tell me why you can't add the device in the Google Home app? Are you getting any messages when setting it up using the Google Home app?

Thanks,

Jennifer