topic Re: Latest System Update broke Apple Music in Streaming

Google Assistant keeps forgetting my default music provider

currencylad — Tue, 19 Jul 2022 00:23:53 GMT

Google Assistant keeps forgetting my default music provider:

Even though I have Apple Music linked in the Google Home app, Google Assistant insists I have not set a default music provider. So I can't play Apple Music on the device (Chromecast with Google TV). Very, very frustrating and annoying.

Latest System Update broke Apple Music

currencylad — Fri, 22 Jul 2022 14:34:36 GMT

After installing the latest System Update for Chromecast with Google TV, dated March 2022, Apple Music (which I have set as my default music provider) fails to launch.

Re: Google Assistant keeps forgetting my default music provider

JenniferV — Sun, 24 Jul 2022 23:55:46 GMT

Hi currencylad,

Thanks for reaching out and I'm sorry to hear about that. Let's sort this out.

Quick question: what Google Assistant device are you using, is it a Google Home device or the Google Assistant button on your Chromecast Voice Remote? In the meantime, could you please unlink and relink your Apple Music in the Google Home app and try again? Rebooting your Chromecast with Google TV and your Google Assistant device might also help.

Thanks,

Jennifer

Re: Latest System Update broke Apple Music

JenniferV — Tue, 26 Jul 2022 03:08:35 GMT

Hi currencylad,

Thanks for posting. It looks like you've posted your concern twice. I'll merge this thread to the other one. Let's continue our conversation there as this thread will be automatically locked once merged.

Thanks,

Jennifer

Re: Latest System Update broke Apple Music

currencylad — Tue, 26 Jul 2022 21:44:36 GMT

Hi Jennifer,

Thanks for your kind reply.

I am using the Google Assistant button on the Chromecast remote.

Funnily enough, before unlinking and re-linking my Apple Music account as you suggested, I tried playing music via the Google Home app. This worked to my surprise, but of course I have no control over what is played (just random tracks from my library).

Anyway, I unlinked and re-linked my Apple Music account as suggested (this trick worked once before when the service stopped working) and Google Assistant now launches Apple Music with the track/artist/playlist I asked for.

So that's good. But for how long?

Anyway, thanks very much for your help.

Kind Regards

Re: Latest System Update broke Apple Music

JenniferV — Wed, 27 Jul 2022 01:07:37 GMT

Hey there,

You're welcome and glad to hear that this has been sorted out. I'd suggest you monitor the behavior of your device for 24 hours and keep me posted.

Thanks,

Jennifer

Re: Latest System Update broke Apple Music

JenniferV — Sun, 31 Jul 2022 01:07:06 GMT

Hello currencylad,

It's me again. How's it going with your device? Does the issue persists?

Regards,

Jennifer

Re: Latest System Update broke Apple Music

currencylad — Sun, 31 Jul 2022 01:20:46 GMT

No, the problem has not repeated so far. I'll let you know if it reoccurs.

Re: Latest System Update broke Apple Music

JenniferV — Sun, 31 Jul 2022 01:43:28 GMT

Hi there,

Sure thing! I'll wait for your update — no rush.

Best,

Jennifer

Re: Latest System Update broke Apple Music

JenniferV — Wed, 03 Aug 2022 01:53:55 GMT

Hey there,

I wanted to check if the issue reoccurs with your device? Do you still need help or do you have other questions and concerns?

Thanks,

Jennifer

Re: Latest System Update broke Apple Music

currencylad — Wed, 03 Aug 2022 03:08:03 GMT

No, all good so far. I'll close this thread for now.

If the problem reoccurs, I'll post a new one.

Thanks for your help.

Re: Latest System Update broke Apple Music

JenniferV — Wed, 03 Aug 2022 03:31:25 GMT

Hello currencylad,

Got it and I'm happy to hear that everything is up and running now. I'll go ahead and lock this thread. Feel free to create a new one should you need help in the future.

Have a good one!

Cheers,

Jennifer