topic Re: YouTube on TV account issues in Streaming

YouTube on TV account issues

asteresn — Thu, 07 Jul 2022 20:40:08 GMT

Attached a picture — it does this every time I open the app, but then allows me to switch to the same (only) account anyway

Re: YouTube on TV account issues

Jeran — Wed, 20 Jul 2022 20:40:38 GMT

Hey there asteresn,

I apologize about the late response, thank you for being patient with us! Were you able to fix that account issue? If not, I'd be happy to help you figure it out! What I would do for now is clear out YouTube TV's cached data, then try it again. If it still doesn't work, go ahead and uninstall and reinstall the app.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

Re: YouTube on TV account issues

JenniferV — Mon, 25 Jul 2022 01:34:03 GMT

Hello there,

It's us again. We want to make sure you're all good — how did the steps go?

Thanks for the help here, Jeran.

Regards,

Jennifer

Re: YouTube on TV account issues

asteresn — Mon, 25 Jul 2022 01:40:43 GMT

Hey!

I uninstalled and reinstalled the app and it made no difference. The issue still occurs.

Re: YouTube on TV account issues

JenniferV — Mon, 25 Jul 2022 06:40:54 GMT

Hi asteresn,

Thanks for getting back to us. May I know what type of Google Account you used for YouTube, is that a regular Gmail account or G Suite/Google Workspace account? If its a Google Workspace account, please try to use a regular Gmail account to sign in to YouTube. Also, please try to reboot your Chromecast and plug it in on a different HDMI port of your TV. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: YouTube on TV account issues

asteresn — Mon, 25 Jul 2022 13:40:22 GMT

Hi,

Ill try the other options in a bit. I'm using a regular account, but signing into a brand account under it.

Re: YouTube on TV account issues

Jeran — Thu, 28 Jul 2022 16:12:53 GMT

Hey there asteresn,

Were you able to give Jennifer's troubleshooting steps a try, or did you have any more questions or need any additional help?

Thank you,
Jeran

Re: YouTube on TV account issues

Jeran — Fri, 29 Jul 2022 18:50:14 GMT

Hey there asteresn,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: YouTube on TV account issues

JenniferV — Sun, 31 Jul 2022 06:45:08 GMT

Hello there,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Again, thanks for the help here, Jeran.

Regards,

Jennifer