topic Re: Full remote unavailable. Make sure your streaming device has the latest software. in Streaming

Full remote unavailable. Make sure your streaming device has the latest software.

toliver — Sun, 17 Jul 2022 16:14:30 GMT

Receiving "Full remote unavailable. Make sure your streaming device has the latest software" when trying to use iOS Google Home app as a remote for chromecast. It worked for several months and then recently has stopped working. I've already uninstalled and reinstalled the app, rebooted the device, etc.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Sun, 17 Jul 2022 20:40:02 GMT

Ditto. (See screenshot.) It worked sporadically for a while but seems to haul consistently now. Also sometimes I get the "mini remote" with pause and play buttons inside the big volume circle; other times, not.

I've got the latest Google Home for iOS app and the latest Chromecast with AndroidTV build. I've restarted the Chromecast several times, eted/reinstalled the Google Home app on my phone (iOS 15.5).

I've seen this question several times on this forum but it's never (as far as I can tell, anyway) been solved (most times the original poster doesn't respond to inquiries: that will not be me).

Thanks.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Dleija717 — Tue, 19 Jul 2022 05:06:12 GMT

Mine has been doing the same for the last week everyone in my house is using their s just fine mine is completely updated and I have done everything I can think of and can not fix it I have a iPhone 12. Please let me know it you get a answer.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Lirn8 — Tue, 19 Jul 2022 19:06:01 GMT

Mine doesn't work as well

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Tue, 19 Jul 2022 23:04:56 GMT

In the past when this question has popped up, @JenniferV has jumped in. Perhaps she will this time as well (hint, hint). 🤓

Re: Full remote unavailable. Make sure your streaming device has the latest software.

JenniferV — Thu, 21 Jul 2022 00:47:31 GMT

Hi folks,

Thanks for reaching out and for doing some steps beforehand — these are of great help! Please make sure there is no pending iOS update on your mobile and make sure that your phone is connected to the same Wi-Fi network as your Chromecast and not using mobile data. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Thu, 21 Jul 2022 06:01:32 GMT

Hi Jennifer. I installed iOS 15.6 when it became available to me this afternoon. Unfortunately the problem persists.

I am running the latest Chromecast software, and the most recent release of the Google Home app, 2.54.105. The device and my iphone are using the same network, and in fact I can play/pause using the default controls provided (without the full remote).

I've rebooted the Chromecast device, but I haven't reset it because it's a hassle to recover from that. In any event it hasn't been that long since I last reset it.

Where to from here? Thanks

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Thu, 21 Jul 2022 16:29:35 GMT

Please see my note below, which I accidentally posted as a reply to the original post rather than to your question. Thanks.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Jeran — Thu, 21 Jul 2022 20:52:49 GMT

Hey folks,

The issue has popped up in the past, and there were a couple of things that resolved it before. First, go ahead and update your iOS to the latest version. Afterwards, update the Google Home app and the Assistant app to the latest version as well. Finally, if the issue is still not resolves, users have found success in the past with factory resetting the Chromecast.

I hope this helps, and if you have any other questions or concerns for me, please let us know!

Best regards,
Jeran

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Thu, 21 Jul 2022 21:36:31 GMT

Hi @Jeran . As mentioned above, I've updated iOS to the latest release, and have the latest release of the Google Home app for iPhone. The Chromecast device tells me "Your system is up to date".

Factory resetting the device—which I've had to do to correct other issues—is not really a solution. It requires re-authentication for every app, a tedious and time-consuming process. And even if it works, I'll bet nobody can tell me why, which means that it may well be a short-term fix—and nobody wants to have to reset their device all the time to ~~fix~~ work around a bug in the app.

Any other suggestions are welcomed. Thanks!

Re: Full remote unavailable. Make sure your streaming device has the latest software.

vrainbird — Fri, 22 Jul 2022 07:42:02 GMT

I have just joined this community so apologies if this isn’t the correct format, just let me know.

I am using chrome cast from my phone for Netflix, Stan etc without an issue. I don’t know how to cast a web page on google or google chrome to the TV.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Fri, 22 Jul 2022 15:05:37 GMT

You'll need to start a new thread. Click on your avatar image and select "Help" to learn more. Can't help you here, unfortunately. Good luck.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

JenniferV — Mon, 25 Jul 2022 03:31:42 GMT

Hi Scott_of_Orange,

We really want to get your device back on track and we understand that you don't want to reset it, but please give it another try. If the issue still persists, please fill out this form so we can dig deeper into this.

vrainbird, it looks like you've already created a new thread and we already responded to it. You may check your thread and reply to it if you still have other questions and concerns.

Thanks,

Jennifer

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Mon, 25 Jul 2022 05:59:02 GMT

Hi @JenniferV. I've factory-reset my Chromecast. No joy. I'll fill out the form. Thanks for trying.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

JenniferV — Mon, 25 Jul 2022 06:15:03 GMT

Hey there Scott_of_Orange,

We received your form — thanks for filling it out. Our team will reach out to you anytime soon via email to further assist you. Please keep an eye on your email and continue the conversation there.

Thanks,

Jennifer

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Mon, 25 Jul 2022 06:24:39 GMT

Thanks. Tell them I'm not factory-resetting the device again. 😆

Thanks again.

Re: Full remote unavailable. Make sure your streaming device has the latest software.

JenniferV — Mon, 25 Jul 2022 06:33:32 GMT

Hi there,

You're welcome. I've put a note on your case that you've already done this step. Also, you may advise this to them once they've reached out to you via e-mail.

Best,

Jennifer

Re: Full remote unavailable. Make sure your streaming device has the latest software.

JenniferV — Thu, 28 Jul 2022 06:41:34 GMT

Hi toliver, Dleija717, Lirn8, and vrainbird,

How's it going? Still need help?

Thanks,

Jennifer

Re: Full remote unavailable. Make sure your streaming device has the latest software.

toliver — Thu, 28 Jul 2022 12:40:10 GMT

Yes, I submitted a form a couple days ago. Thanks!

Re: Full remote unavailable. Make sure your streaming device has the latest software.

Scott_of_Orange — Thu, 28 Jul 2022 15:39:02 GMT

I'm not sure what they did, but it started working again yesterday! Thanks so much!

Scott