topic Re: Chromecast keeps rebooting in Streaming

Chromecast keeps rebooting

Jarrington — Sat, 23 Jul 2022 16:32:29 GMT

Every 15 minutes or so my chromecast w google tv reboots. I have it Powered to wall and I've tried switching hdmi ports. Nothing is working.

Re: Chromecast keeps rebooting

Cathal_S — Sat, 23 Jul 2022 17:43:14 GMT

Hi Jarrington,

Are you using the Google supplied power adapter? Rebooting usually happens when the Chromecast is underpowered by a third party power adapter or TV USB port.

Re: Chromecast keeps rebooting

Jarrington — Sat, 23 Jul 2022 18:40:05 GMT

Yes using power adapter supplied by Google.

Re: Chromecast keeps rebooting

Cathal_S — Sat, 23 Jul 2022 18:59:12 GMT

Hi again,

Can you try checking for any updates....

Settings / System / About / System Update

Or try factory resetting your device...

Factory reset:

https://support.google.com/chromecast/answer/6254654

Re: Chromecast keeps rebooting

Jarrington — Sat, 23 Jul 2022 19:34:09 GMT

I've done all of those with no success

Re: Chromecast keeps rebooting

Cathal_S — Sat, 23 Jul 2022 20:01:06 GMT

I would recommend either returning it to the place of purchase if it's still under the warranty period or you can use the link below to speak with a Google Chromecast representative.

https://support.google.com/chromecast/gethelp

Re: Chromecast keeps rebooting

JenniferV — Wed, 27 Jul 2022 00:41:24 GMT

Hey there,

I appreciate your help, Cathal_S.

Jarrington, how's it going? Do you still need help?

Thanks,

Jennifer

Re: Chromecast keeps rebooting

Jarrington — Wed, 27 Jul 2022 06:50:12 GMT

Yes Jennifer. I've made a new discovery. Seems its my television rebooting instead of the chromecast. But the chromecast is causing it somehow. I have a vizio tv with smartcast.

Re: Chromecast keeps rebooting

JenniferV — Wed, 27 Jul 2022 09:05:09 GMT

Hello there,

Thanks for getting back to us. Please try to reboot your Chromecast and plug it in on a different HDMI port on your TV. Resetting it again and plugging it on a different TV screen might also help.

Thanks,

Jennifer

Re: Chromecast keeps rebooting

JenniferV — Sun, 31 Jul 2022 01:02:24 GMT

Hey Jarrington,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Chromecast keeps rebooting

JenniferV — Mon, 01 Aug 2022 02:38:16 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer