topic Re: Can't cast SiriusXM to any Chromecast device - error 1001 in Streaming

Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Fri, 08 Apr 2022 18:02:07 GMT

Was scouring the internet for the particular error that I'm getting, but haven't found a single case that is recent or relevant.

The problem is that I can't cast SiriusXM via mobile app or desktop browser to any of my Chromecast devices. This includes speaker groups and Chromecast Audio devices.

Any time that I try from Chrome (have tried Edge as well), I select the cast button, then I select a device, I hear the device "connect" (it plays that little tune) and then I receive this error:

Chrome Version 100.0.4896.75 (Official Build) (64-bit

If I try to cast from my phone, I get the same "Oops, something went wrong" message, but I don't see the error 1001 on it. It appears to be the same error though.

Oddly enough, I can stream just fine from other sources, like music.youtube.com or whatever. I have disabled ad-blockers, pihole and anything else that might be causing this to no avail. Mind you, I've been casting SiriusXM for years, but it just simply stopped working a couple weeks ago.

Anyone else have this problem?

I do seem to be able to cast my entire screen from a desktop computer to a Chromecast device and SiriusXM will play through the TV, but that isn't where I want to listen to music.

On a side note, I have called SiriusXM support and they were unable to resolve. We removed the app on my phone, removed the streaming source from Google Home and re-added it, logged out of my account, logged back in, etc. I knew these troubleshooting steps wouldn't help, since it wasn't working via desktop browser either, but we tried.

I have posted on Reddit as well just a little while ago, but figured I should post it here instead.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Sun, 10 Apr 2022 22:51:12 GMT

Edit, adding screenshot from mobile app as well.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

JenniferV — Thu, 14 Apr 2022 01:08:45 GMT

Hi scythe944,

Thanks for bringing this up and for being a step ahead of us. Please reboot your Chromecast Audio and casting devices. Also, make sure the OS version of your mobile phone and computer is updated. If the same issue persists, please perform a factory reset on your device and try again.

Keep me posted.

Thanks,

Jennifer

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Thu, 14 Apr 2022 11:30:44 GMT

I'm sorry, but I'm not sure how those troubleshooting steps will assist me. It's occurring with all of my available cast devices as well as the speaker groups, including a smart speaker made by Insignia. Casting from my desktop browser (edge and chrome) are affected as well as my Pixel 5, however ONLY from the SiriusXM app or website. As stated previously, other sources are able to cast just fine, such as music.youtube.com.

I will try to factory reset on one of them, but I don't think it's going to help.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Tue, 19 Apr 2022 17:31:55 GMT

I have factory reset one of my Chromecast Audio devices and it did not help. I still receive the error when attempting to cast from SiriusXM via browser and phone

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Thu, 21 Apr 2022 12:04:47 GMT

Here's a video showing the issue and confirming that it appears only with SirusXM:

https://youtu.be/qnlHTdITGQw

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Jeran — Mon, 02 May 2022 18:43:13 GMT

Hey there scythe944,

I apologize about the late response on this thread, are you still running into this error? After checking out the YouTube video you posted with the issue, it does look like it is a SiriusXM error. You may need to get a hold of SiriusXM support to see if they are aware of any issues going on with their service.

I'm sorry we couldn't be more helpful here, but if you had any other questions or concerns, please let us know!

Best regards,
Jeran

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Mon, 02 May 2022 18:49:59 GMT

Hi Jeran, yes, the issue is still occurring. I opened up a case with Google support and they had me do additional troubleshooting but ultimately haven't found the exact cause yet (Case ID [2-4966000032521]).

I did reach out to SirusXM support and they weren't aware of any issues and were blaming the problem on Google Cast, since streaming on all of my devices (car radio, web browser, Yamaha Receiver, Google Nest devices, etc all work fine.) but casting doesn't work.

Google support asked me to submit feedback within the Google Home app about a week ago and I haven't heard anything back since.

At this point, I'm clueless as to what the issue is and so is Google support, and SiriusXM doesn't want to own up to it being their problem.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Jeran — Mon, 02 May 2022 21:48:08 GMT

Hey there scythe944,

That's good to hear that Google opened a case and is working with you. Google Support would have access to more tools than we would here on the Chromecast Community Forum. I would encourage you to keep working with them.

I'm sorry I couldn't have been more help, but if you had any other questions or concerns, please let me know.

Best regards,

Jeran

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Tue, 03 May 2022 01:38:27 GMT

Appreciate you trying, Jeran. Hopefully we can figure out the actual cause at some point. Not the end of the world, but it is a wonderful convenience to be able to cast SiriusXM to my speaker groups and play music to multiple parts of my home and outside when I want to. I can still cast other sources, but it's nice having a DJ so I can focus on other things 🙂

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Izzle — Tue, 03 May 2022 21:50:02 GMT

Just want to add, I'm having the exact same issue.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Tue, 03 May 2022 22:48:43 GMT

By any chance, do you use any Ubiquiti hardware for your network? Have any Unifi Access points? I was under the assumption that I was the only one having this problem, but now that there may be another, I'm trying to figure out a pattern.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Izzle — Wed, 04 May 2022 16:24:09 GMT

I do not, just an older Netgear Nighthawk router flashed with Tomato firmware. Trying to cast to any Google Home devices results in the same error you received.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Wed, 04 May 2022 16:34:43 GMT

Okay, thanks! You may want to contact google support directly and open a ticket with them (click on the Chromecast Help Center link on the bottom of this page, the click on "Contact Us" or just go to: https://support.google.com/chromecast/gethelp) and see if you can get a ticket created. I guess you could reference my ticket# Case ID [2-4966000032521] and see if we can get them to look into why there's more than one person having this issue now.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

kevins669 — Fri, 13 May 2022 01:32:53 GMT

I have the exact issue on Ubiquiti hardware. So glad I found your post. I have been battling this for a while. Not the biggest of deals, but I love listening to sirius and the casting inability really stinks when you buy better hardware.

I just posted to UI on the early access forum. Maybe you could go post your findings as well?

https://community.ui.com/questions/SiriusXM-will-not-cast-to-devices-on-UDMP-or-UDMSE/c2d27d01-4af5-410d-b2bd-7212181b7e3c

Kevin

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Fri, 13 May 2022 10:07:29 GMT

Thanks Kevin! Sorry you're running into this trouble as well and glad you replied to let me know.

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Jeran — Tue, 07 Jun 2022 16:41:11 GMT

Hey there scythe944,

This thread has been open for a bit now, but hasn't seen recent activity, did you have any more questions or concerns we can address?

Thank you,
Jeran

Re: Can't cast SiriusXM to any Chromecast device - error 1001

scythe944 — Tue, 07 Jun 2022 17:16:29 GMT

Hi Jeran, well unfortunately Google Support wasn't able to resolve and it's still an issue. Not sure what to do at this point, but it still doesn't work

Re: Can't cast SiriusXM to any Chromecast device - error 1001

Jeran — Wed, 08 Jun 2022 17:53:17 GMT

Hey there scythe944,

I looked at the case notes, and it looks like you are able to ask your Assistant to play from SiriusXM to your speakers. You've confirmed that the Google Home app is connected to SiriusXM, but the error code still occurs when you try to cast from Google Chrome. I also see you've already submitted feedback on this, so the engineering team should be looking into this, but I'll leave this thread open for a while longer and see if I can find out anything about this issue.

I appreciate your patience on this, if you had any more questions, feel free to let me know.

Best regards,

Jeran

Re: Can't cast SiriusXM to any Chromecast device - error 1001

TXChromecastV1 — Sun, 12 Jun 2022 15:45:37 GMT

I have experienced the same problem with trying to cast the Sirius XM app to the Chromecast device plugged into my Samsung smart tv. The solution turned out to be simple -- use the Google Home app to initialize the connection with Chromecast.

I am casting from a Google Pixel 5 running Android 12 (May 5, 2022 update). Like other casting apps, Sirius XM recognizes the Chromecast and offers it for casting, but attempting connect typically results in a long wait that never ends when trying to connect.

The solution that worked for me? Open the Google Home app and cast your screen. Once that is done, go back to the Sirius XM app and choose the Chromecast for casting. Google Home will gracefully disconnect and let Sirius XM take control. You can now just close the Google Home app.

BTW - forget about trying just to cast the audio from Google Home. It "works", but the quality is unacceptably low. Directly casting from Sirius XM is actually optimized for audio quality, and the quality is waaaay better.

I'm pretty sure this is not a Google problem. The developers at Sirius XM clearly missed a step that other Android app developers did not in establishing the Chromecast connection in the first place.

Hope this helps! Back to rockin' out to Sirius XM...