topic Re: Disney + errors in Streaming

Disney + errors

FoxmulderTR — Sun, 10 Jul 2022 15:23:02 GMT

Hi , last week I can use iPhone on cast by tv Disney +.
this week I get an error code 83 and sdk problem.

I try, restore chromecast and delete to Disney + app than reload. Problem still continue.

System version: 291998 Cast

hardware version : 1.56.291998

any one help?

Re: Disney + errors

JenniferV — Wed, 13 Jul 2022 17:45:26 GMT

Hi FoxmulderTR,

Thanks for posting. Let's check on this further.

Quick questions: is this only happening with Disney+ app or across all apps? Is the video playing problem-free on the phone when not casting? Please check for pending software updates on your phone and reboot your mobile device. Using a different mobile phone and resetting your Chromecast might also help.

Note: If the issue only occurs with the Disney+ app, please reach out to the app developer for additional help.

Thanks,

Jennifer

Re: Disney + errors

FoxmulderTR — Fri, 15 Jul 2022 08:54:30 GMT

Thanks for help JenniferV, I’ll try and working now.

Re: Disney + errors

jy12 — Sun, 17 Jul 2022 02:00:01 GMT

Hi @JenniferV,

I am having the same issue when using voice commands. I get the error every time I request content the first time.

Re: Disney + errors

JenniferV — Mon, 18 Jul 2022 20:09:03 GMT

Hi folks,

FoxmulderTR, how's it going? Did those steps help?

jy12, is this only happening when casting videos from the Disney+ app via voice command? What message are you getting? Have you tried the suggested steps above?

Thanks,

Jennifer

Re: Disney + errors

Jeran — Thu, 21 Jul 2022 20:11:24 GMT

Hey there FoxmulderTR,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Disney + errors

jy12 — Fri, 22 Jul 2022 02:08:08 GMT

I will try again and let you know.

Re: Disney + errors

Jeran — Mon, 25 Jul 2022 16:53:56 GMT

Hey there jy12,

Do you have a chance to give those troubleshooting steps a try?

Just checking up,

Jeran

Re: Disney + errors

Jeran — Thu, 28 Jul 2022 16:59:59 GMT

Hiya FoxmulderTR,

Did you have any more questions or need any additional help?

Thank you,
Jeran

Re: Disney + errors

Jeran — Fri, 29 Jul 2022 18:30:26 GMT

Hey FoxmulderTR,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Disney + errors

jy12 — Sat, 30 Jul 2022 18:50:38 GMT

Hi @Jeran,

I tried everything. I still get the error the first time I request content using Chromecast Gen 3 via Google Assistant. Then after a few seconds, a Disney+ backdrop appears. It loads weirdly, not smoothly at all. Then I can usually request it again.

Re: Disney + errors

JenniferV — Mon, 01 Aug 2022 06:17:03 GMT

Hi jy12,

Thanks for getting back to us. Could you please tell us what type of Google Assistant device you have? What message are you getting? Have you tried to manually cast from the Disney+ app from your phone and check if the same issue persists? In the meantime, please try to reboot your Google Assistant device and try to cast a video content from other Chromecast-supported app via voice command. Rebooting your Wi-Fi router might also help.

Thanks,

Jennifer

Re: Disney + errors

jy12 — Tue, 02 Aug 2022 02:08:31 GMT

I have a Google Home Mini. I get an error code 83 and sdk problem message when I try to cast Disney+ from any device - Mini, PC, or phone.

Re: Disney + errors

JenniferV — Tue, 02 Aug 2022 23:06:17 GMT

Hey there,

Thanks for the info. If it doesn't work with multiple devices and the issue is isolated with Disney+ app, I'd suggest you reach out to Disney+ for additional help.

Thanks,

Jennifer

Re: Disney + errors

FoxmulderTR — Tue, 02 Aug 2022 20:01:04 GMT

Thanks, it’s enough

Re: Disney + errors

JenniferV — Tue, 02 Aug 2022 23:08:12 GMT

Hi FoxmulderTR,

You're welcome! To confirm, is everything up and running now on your end?

Regards,

Jennifer

Re: Disney + errors

jy12 — Sat, 06 Aug 2022 02:24:13 GMT

Not sure what happened, but I have gone a whole day without the error! Hoping this is permanent!

Re: Disney + errors

JenniferV — Sat, 06 Aug 2022 22:23:16 GMT

Hi jy12,

Glad to hear! I'd suggest you monitor the behavior of your device and keep me posted.

Thanks,

Jennifer

Re: Disney + errors

JenniferV — Tue, 09 Aug 2022 23:21:23 GMT

Hi jy12,

It's me again. How's it going with your device? Do you still need help?

Thanks,

Jennifer

Re: Disney + errors

jy12 — Wed, 10 Aug 2022 01:03:21 GMT

Still working without the error! No idea why, but I'm very grateful! 😊