topic Re: Unable to optimize to full screen. in Streaming

Unable to optimize to full screen.

Billy45 — Sun, 31 Jul 2022 09:01:11 GMT

I have a Vizio 50inch Tv and an Acer Aspire 5 laptop and both were working fine until my Tv updated. After it did, I started noticing at the bottom of the screen the word, "Chromecast." Since then, I've been unable to make the picture on the Tv "optimize to full screen." I use Microsoft Edge for browsing, but it's modeled after google chrome so that probably isn't the problem. When i cast to the Tv it shows the picture up in the top, left corner of the Tv screen with no option or a popup to make it go full screen? PLEASE HELP!!! I use my Tv to view stuff pretty often.

Re: Unable to optimize to full screen.

JenniferV — Thu, 04 Aug 2022 06:58:12 GMT

Hi Billy45,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To confirm, do you have a separate Chromecast device that is plugged in on your TV or your Vizio has a built-in Chromecast?

Chromecast-enabled sites will generally try to automatically switch from casting a tab to an optimized mode of operation if you are already casting a tab when you visit the site.

Give these steps a try:

Try to use a Chrome browser
Reboot your laptop.
Turn off your TV then turn it back on after 1 minute.
Make sure there are no pending OS updates on your laptop.
Use a different computer/laptop if one is available.

If the issue persists and you only have a TV that has a built-in Chromecast, please reach out to your TV manufacturer for additional help.

Thanks,

Jennifer

Re: Unable to optimize to full screen.

JenniferV — Sun, 07 Aug 2022 06:52:55 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Unable to optimize to full screen.

JenniferV — Mon, 08 Aug 2022 06:59:35 GMT

Hey Billy45,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,

Jennifer