topic Re: setup is complete but I cannot watch anything in Streaming

setup is complete but I cannot watch anything

kwebster — Fri, 29 Jul 2022 23:26:48 GMT

I set everything up and watched several shows and signed into several apps. In the middle of watching a show on netflix, the show went off and a 0% came into the middle of the screen. It never loaded again. I went out and unplugged everything and when I try to resume the show, I get the following message:

"We're having trouble accessing this title for you fight now. Please try again later"

I also cannot sign in to any other shows or apps. I get the same message. Please advise.

Re: setup is complete but I cannot watch anything

Premixem — Sat, 30 Jul 2022 09:17:01 GMT

Hello i have the same problem with google chromecast ver. 1... its problematic to configure this cast....

Re: setup is complete but I cannot watch anything

MTrim — Tue, 02 Aug 2022 05:58:03 GMT

I was having the same problem and tried everything, cache clearing, re-installing apps, factory reset (hadn’t heard about this force stop yttv aspect until now, try to force stop yttv then try 3rd party apps like Netflix). I have 2 CCwGTV purchased at the same time and only 1 has this problem. I just got off the phone with Google customer care and they verified that the SN of the unit having this issue is eligible for replacement. I recommend going that route as it’s not every device of this type having this issue. Customer care was quick, I ran through all the steps I had already taken, the SN of the device, and have already received my shipping request all within 30 minutes of calling.

Re: setup is complete but I cannot watch anything

JenniferV — Wed, 03 Aug 2022 06:48:07 GMT

Hi folks,

Thanks for the suggestion, MTrim.

kwebster and Premixem, please try to reboot your Chromecast and plug it in on a different HDMI port on your TV. Resetting your Chromecast might also help.

Thanks,

Jennifer

Re: setup is complete but I cannot watch anything

JenniferV — Sun, 07 Aug 2022 03:31:36 GMT

Hey there,

It's me again. How's it going with your Chromecast? Did those steps help?

Thanks,

Jennifer

Re: setup is complete but I cannot watch anything

JenniferV — Mon, 08 Aug 2022 04:37:13 GMT

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer