topic Re: Chromecast not working in Streaming

Chromecast not working

Sweltergg — Mon, 01 Aug 2022 13:54:43 GMT

Chromecast no longer works. Is under warranty. How to return & get replacement?

Re: Chromecast not working

JillG — Mon, 01 Aug 2022 14:14:28 GMT

You'll need to contact support directly for warranty help. Be sure to try a full factory reset prior, they will likely ask you to do that before authorizing a return and it may fix the Chromecast's issue.

Jill

Re: Chromecast not working

Sweltergg — Mon, 01 Aug 2022 15:16:10 GMT

Thanks. Have been unable to do a full factory reset tho.

Re: Chromecast not working

JenniferV — Mon, 08 Aug 2022 05:17:20 GMT

Hi there,

Thanks for the help, JillG.

Sweltergg, how's it going? Were you able to get in touch with our support team? Do you still need help? If so, please let us know what's going on with your device so we can further assist you.

Thanks,

Jennifer

Re: Chromecast not working

Sweltergg — Mon, 08 Aug 2022 21:22:39 GMT

No, I was not able to get in touch with your support team. I ordered a new voice remote and was able to pair it. The original voice remote appears to now be working. My Chromecast with Google TV is under warranty and I should have been able to get help and/or get the remote replaced under warranty. Not happy about this, but at least I am now able to use Chromecast with Google TV.

Re: Chromecast not working

JenniferV — Tue, 09 Aug 2022 05:13:55 GMT

Hey Sweltergg,

Thanks for keeping us in the loop and good to hear that the new Voice Remote is working with your Chromecast. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

Re: Chromecast not working

Jeran — Fri, 12 Aug 2022 16:20:10 GMT

Hey Sweltergg,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran