topic Re: Google tvs tuck on G screen at bootup in Streaming

Google tvs tuck on G screen at bootup

schmegeggin — Wed, 27 Jul 2022 18:54:35 GMT

Google tv hung last night with blank screen so unplugged it and when I plugged it back in, it is just stuck at the coloured G screen on bootup. I have tried leaving it unplugged for a few hours and plugging in again but same result. I have left the device on the G screen overnight and doesn't change. Tried resetting by keeping button pressed on device for over a minute with no change. Any advice to rescue it from recycling centre? Thanks

Re: Google tvs tuck on G screen at bootup

JenniferV — Mon, 01 Aug 2022 03:14:30 GMT

Hi schmegeggin,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, could you please reboot your Wi-Fi router and try to plug in the Chromecast into a different HDMI port on your TV? Also, plugging it on a different TV screen might also help.

Let me know how it goes.

Thanks,

Jennifer

Re: Google tvs tuck on G screen at bootup

JenniferV — Thu, 04 Aug 2022 03:49:33 GMT

Hello there,

It's me again. I want to make sure you're all good — how did the steps go?

Regards,

Jennifer

Re: Google tvs tuck on G screen at bootup

schmegeggin — Thu, 04 Aug 2022 11:45:25 GMT

Hi Jennifer, thanks for the information, I tried those and it is still the same unfortunately, stuck on the G screen on bootup, the light on the back of the chromecast stays yellow

Re: Google tvs tuck on G screen at bootup

JenniferV — Mon, 08 Aug 2022 00:59:55 GMT

Hey schmegeggin,

Oh no! We'd like to dig deeper into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Google tvs tuck on G screen at bootup

schmegeggin — Mon, 08 Aug 2022 10:02:03 GMT

Hi Jennifer
I have filled out the form
Regards and thanks
Richard

Re: Google tvs tuck on G screen at bootup

Jeran — Mon, 08 Aug 2022 16:02:23 GMT

Hey there schmegeggin,

Thank you for filling out that form! You should be receiving an e-mail from Chromecast support, so feel free to continue the conversation over there. Unless you have any more questions for us on the forums, I'll go ahead and lock the thread in 24 hours.

Best regards,

Jeran