topic Re: Chromecast keeps factory resetting itself in Streaming

Chromecast keeps factory resetting itself

alfredpedroza — Wed, 20 Jul 2022 13:54:13 GMT

I've had my Chromecast model GZRNL for over a year and it worked well for the first 6 months. After it started automatically factory resetting itself, I unplugged the device and have kept it in a drawer as I got tired setting it up from scratch every day or multiple times a day. I just got around to trying to find a fix. I use the power adapter and USB cable that came with the device. Any help is appreciated, thanks.

Re: Chromecast keeps factory resetting itself

JenniferV — Mon, 25 Jul 2022 03:17:35 GMT

Hi alfredpedroza,

Thanks for reaching out. Let's sort this out.

A few questions: does your Chromecast have a remote or is it just a dongle? What's the LED light status on your Chromecast? Does the issue occur while watching a video content or even when it's in idle mode? Please try to plug in the Chromecast into a different HDMI port on your TV. Rebooting it and trying it on a different TV screen might also help.

Thanks,

Jennifer

Re: Chromecast keeps factory resetting itself

JenniferV — Thu, 28 Jul 2022 04:37:44 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast keeps factory resetting itself

Jeran — Fri, 29 Jul 2022 16:10:41 GMT

Hey alfredpedroza,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran

Re: Chromecast keeps factory resetting itself

alfredpedroza — Fri, 29 Jul 2022 16:23:12 GMT

Hello Jennifer,

Sorry for late reply, I missed the email notifications for this thread. My Chromecast does have a remote.

I've tried the Chromecast on different TVs and HDMI ports, same results. Right now, I can't get very far past the setup. Sometimes it factory resets on its own while I'm still going through setup, other times I get through setup, can use the device for an hour or so, but then it factory resets itself when it's idle and when I get back to trying to use it it's back to the setup screen like it's a new device. I've actually seen it do this and it goes to the android factory reset/wipe screen (at which point the remote doesn't allow input), and automatically tries to load data from an SD card, and then auto reboots back to the initial setup screen as if it's a new device.

Thanks,

Alfred

Re: Chromecast keeps factory resetting itself

JenniferV — Tue, 02 Aug 2022 06:17:35 GMT

Hi there,

I'm sorry for the late response. We'd like to dig deeper into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Chromecast keeps factory resetting itself

Jeran — Fri, 05 Aug 2022 16:12:39 GMT

Hiya alfredpedroza,

Did you have a chance to fill out that form that Jennifer provided?

Just checking up,

Jeran

Re: Chromecast keeps factory resetting itself

JenniferV — Sun, 07 Aug 2022 00:58:12 GMT

Hello there,

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks for the help here, Jeran.

Regards,

Jennifer

Re: Chromecast keeps factory resetting itself

JenniferV — Wed, 10 Aug 2022 01:27:22 GMT

Hey there,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

Re: Chromecast keeps factory resetting itself

alfredpedroza — Wed, 10 Aug 2022 06:11:26 GMT

Sorry again. Form filled and sent. Thank you.

Re: Chromecast keeps factory resetting itself

JenniferV — Wed, 10 Aug 2022 06:29:39 GMT

Hi alfredpedroza,

No problem at all. We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon.

Also, please continue the conversation there as this thread will be locked after 24 hours.

Thanks,

Jennifer