topic Re: Chromecast suddenly not connecting in Streaming

Chromecast suddenly not connecting

nopac4 — Wed, 10 Aug 2022 01:54:30 GMT

Sometime last week, all of our chromecast devices stopped showing up. When trying to set up them up again, but keeps giving us "check internet connection". I rebooted router several times, factory reset one of the chromecasts twice already. I have performed a sequential reboot of the chromecast, router, and my phone. Our wifi is functioning. I did not change any of my router or network settings. We did lose power during a storm last week, but we have surge protectors. I added 8.8.8.8 and 8.8.4.4 to my list of DNS servers. My router is not set up for AP isolation. Has anyone else had this issue?

Re: Chromecast suddenly not connecting

Franky73 — Wed, 10 Aug 2022 03:40:39 GMT

Pareil pour moi ☹️

Re: Chromecast suddenly not connecting

Camilla01 — Wed, 10 Aug 2022 14:05:35 GMT

I have the same issue - have you figured it out?

/Camilla

Re: Chromecast suddenly not connecting

azaiil — Wed, 10 Aug 2022 19:08:15 GMT

same issue

Re: Chromecast suddenly not connecting

Ghabcha — Thu, 11 Aug 2022 03:24:46 GMT

Same problem unfortunately

Re: Chromecast suddenly not connecting

JenniferV — Sun, 14 Aug 2022 05:59:05 GMT

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast. Let's sort this out.

A few questions: what type of Chromecast device do you have? What's the LED light status on your Chromecast? How far is it from the Wi-Fi router? Please try to plug in your Chromecast into a different HDMI port on your TV. Resetting your Chromecast again and manually connecting it to the Chromecast SSID might also help.

Here's how you can connect to the Chromecast SSID: Go to the phone Settings > Open Wi-Fi and connect to the Chromecast SSID (Example: Chromecast1234, Living Room TV, Bedroom TV, etc.) > Go to the Google Home app and try to set it up again.

If the issue persists, please attempt to connect the Chromecast to a mobile hotspot to isolate the issue.

Thanks,
Jennifer

Re: Chromecast suddenly not connecting

JenniferV — Wed, 17 Aug 2022 06:01:28 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Chromecast suddenly not connecting

Kingwampa — Wed, 17 Aug 2022 17:50:16 GMT

I’ve got the same issue. In Google Home the devices show up, but if I click the cast tab in Spotify, YouTube, Netflix, or Hulu (everything I tried so far) then no devices appear.

Re: Chromecast suddenly not connecting

Jeran — Wed, 17 Aug 2022 20:28:52 GMT

Hey there Kingwampa,

Just checking up on this thread, were you able to give Jennifer's troubleshooting steps a try?

Best regards,

Jeran

Re: Chromecast suddenly not connecting

JenniferV — Sun, 21 Aug 2022 02:21:24 GMT

Hi everyone,

It's us again. We wanted to check if you still need help. Feel free to let us know if you do.

Thanks for the help here, Jeran.

Regards,

Jennifer

Re: Chromecast suddenly not connecting

JenniferV — Mon, 22 Aug 2022 11:27:47 GMT

Hello there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer