topic Re: Default outlet to low in Streaming

Default outlet to low

Arthuro — Fri, 29 Jul 2022 18:23:23 GMT

The default chromecast power connector gives by design too little power.
I replaced the default power connector from google with a samsung fast power connector usb-c connected, the google cable to the chromecast and it worked in seconds.
De default google usb-c connector always complains about no power connected while the samsung connector with the google cable connected works!!

Re: Default outlet to low

JenniferV — Wed, 03 Aug 2022 05:06:20 GMT

Hi Arthuro,

Thanks for posting and for sharing your experience about our device. It's still recommended to use the original power connector that comes with the Chromecast, but glad to hear that the third-party device also works with it. You can try to check if the power adapter or connector isn't damaged. Also, I'd suggest you send feedback about this using the Google Home app. Here's how.

Thanks,

Jennifer

Re: Default outlet to low

JenniferV — Sun, 07 Aug 2022 00:55:02 GMT

Hey there,

It's me again. I wanted to check if you still need help. Feel free to let me know if you do.

Thanks,

Jennfier

Re: Default outlet to low

Arthuro — Sun, 07 Aug 2022 08:27:29 GMT

I have this issue with the original power connector from day one I and it did work for a while after resetting Chromecast with Google TV for 20+ times. I used the Chromecast on holiday and again this same issue with low power. Then I used the 30w Samsung adapter and the Chromecast with Google TV worked in a second. Don't think it's broken, just to little power. I will give my feedback using Google Home

Re: Default outlet to low

JenniferV — Mon, 08 Aug 2022 06:44:30 GMT

Hello Arthuro,

Understood and thank you for doing that. Every bit of feedback and logs on the subject helps a ton. In the meantime, do you still have other questions and concerns?

Regards,

Jennifer

Re: Default outlet to low

JenniferV — Thu, 11 Aug 2022 06:15:47 GMT

Hi there,

I don't want to be a nudge but I'd like to check if you still need help. Don't hesitate to reach back if you do.

Thanks,

Jennifer

Re: Default outlet to low

Arthuro — Fri, 12 Aug 2022 06:29:34 GMT

Hi Jennifer, thank you for your help. I don't need further assistance, my issue has been resolved by replacement of the connector with a stronger version. I took this decision because if the power was really off I didn't get the check power message at all. My thoughts where, maybe the default connector needs a little more power. Because the default connector did give this check power from day one I used the Chromecast with Google TV. It was eventually working after switching power off and on for 20+ times. I was just wondering maybe when I use a connector with 30w of power it will work and my Chromecast worked right away.

No further assistance is needed I'll just keep using the 30w connector.

Re: Default outlet to low

JenniferV — Sat, 13 Aug 2022 23:47:59 GMT

Hey Arthuro,

Got it. If that's the case, I'll go ahead and lock this thread. If you need help in the future, you know where to find us.

Have a good one!

Best,

Jennifer