topic Re: Caps out of sync multiple apss in Streaming

Caps out of sync multiple apss

RosanaBaron — Wed, 22 Jun 2022 21:15:29 GMT

Captions are out of sync when using multiple apps...hbo, xfinity amazon prime,....but only when using chromecast....if I cast using a smart tv same apps....no issues

Re: Caps out of sync multiple apss

JenniferV — Mon, 27 Jun 2022 00:44:07 GMT

Hello RosanaBaron,

Thanks for reaching out. What type of Chromecast device do you have? Please try to reinstall the affected apps and reboot your Chromecast and Wi-Fi router. Plugging it on a different HDMI port and resetting it might also help.

Thanks,

Jennifer

Re: Caps out of sync multiple apss

JenniferV — Thu, 30 Jun 2022 00:52:58 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Caps out of sync multiple apss

RosanaBaron — Thu, 30 Jun 2022 01:11:13 GMT

nothing changed same issue still

Re: Caps out of sync multiple apss

JenniferV — Sat, 02 Jul 2022 23:22:05 GMT

Hi RosanaBaron,

I'm sorry for the late response. Could you please try to use a different phone and check if the same issue persists? Also, please try the additional steps below:

Close any battery-draining applications that may be running on your mobile phone or computer.
Close and relaunch the app, then try to cast the same content again.
Try decreasing the distance between the TV, router, and mobile phone or computer.

Thanks,

Jennifer

Re: Caps out of sync multiple apss

RosanaBaron — Sun, 03 Jul 2022 13:10:08 GMT

I have 2 phones and 1 tablet … I had tried all and same issue… I have one chromecast 2nd gen and one 3rd ….same issue mainly when using stream xfinity and hbo… prime sometimes not always …. Netflix never… cw never…. When I stream directly to a smart tv no issues… after all my tests ( more than 1 year) it seams that is a chromecast issue

Re: Caps out of sync multiple apss

JenniferV — Wed, 10 Aug 2022 23:48:26 GMT

Hello RosanaBaron,

I'm sorry for the delayed response. We want to dig deeper into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Caps out of sync multiple apss

JenniferV — Sat, 13 Aug 2022 23:52:16 GMT

Hey there,

We haven't received your form. Were you able to fill it out?

Thanks,

Jennifer

Re: Caps out of sync multiple apss

JenniferV — Thu, 18 Aug 2022 01:32:11 GMT

Hello RosanaBaron,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

Re: Caps out of sync multiple apss

JenniferV — Sat, 20 Aug 2022 22:12:29 GMT

Hi there,

Just checking in to make sure that you've seen my response. Please let me know if you still need help as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer