topic Chromecast/Googletv in Streaming

Chromecast/Googletv

Jimmy88t — Mon, 15 Aug 2022 18:56:22 GMT

Hi I have had my chromecast for about 6 month and today I cant connect I've restarted the chromecast, wifi and my phone. When I restart my chromecast it says its connected to wifi the losses connection. I've deleted it for my home app and tried to set it up again using the home app and sometimes it finds the chromecast but still won't connect. What else can I do?

I have no remote as its broken

Re: Chromecast/Googletv

jt123 — Tue, 16 Aug 2022 00:02:16 GMT

I have the exact same issue. Seems lots of people have connection issues. Google has not been any help in resolving this.

Re: Chromecast/Googletv

Jimmy88t — Tue, 16 Aug 2022 20:12:45 GMT

Where are the Google experts?

Re: Chromecast/Googletv

JenniferV — Wed, 17 Aug 2022 05:17:25 GMT

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast device. Let's sort this out.

A few questions: what's the LED status on your Chromecast? What exact message are you getting when connecting your Chromecast to the network? How far is your Chromecast from the Wi-Fi router? If the Voice Remote is broken, what are you using for pairing?

Please be advised that if you have a Chromecast with Google TV, you need to have the Voice Remote to start the pairing then set it up either using the Google Home app or Voice Remote.

I'll look forward to your response.

Thanks,

Jennifer

Re: Chromecast/Googletv

Jimmy88t — Thu, 18 Aug 2022 09:47:58 GMT

I'm trying to set the chromecast up but it seems you cant pair with out the remote so it's now useless am I correct?

Re: Chromecast/Googletv

JenniferV — Sat, 20 Aug 2022 10:29:06 GMT

Hello there,

Thanks for getting back to us. The setup of the Chromecast with Google TV only relies on the Chromecast Voice Remote. Could you please tell me what happened to your Voice Remote? What's the LED status on your Voice Remote? In the meantime, please try to remove the batteries and put it back after 5 minutes. Resetting the Voice Remote might also help.

Thanks,

Jennifer

Re: Chromecast/Googletv

Jimmy88t — Sat, 20 Aug 2022 13:06:57 GMT

The infrared emitter has fell out

Re: Chromecast/Googletv

JenniferV — Sun, 21 Aug 2022 04:50:21 GMT

Hey Jimmy88t,

Got it. We'd like to check this on our end, could you please fill out this form and let me know once you are done?

Thanks,

Jennifer

Re: Chromecast/Googletv

JenniferV — Wed, 24 Aug 2022 05:01:24 GMT

Hello there,

We haven't received your form. Are you able to fill it out?

Regards,

Jennifer

Re: Chromecast/Googletv

JenniferV — Sat, 27 Aug 2022 23:08:57 GMT

Hi Jimmy88t,

It's me again. I wanted to check if you still need help. Feel free to fill out the form if you do.

Thanks,

Jennifer

Re: Chromecast/Googletv

JenniferV — Wed, 31 Aug 2022 00:24:37 GMT

Hey there,

Just checking in to make sure that you've seen my response. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer