topic Re: Image issues in Streaming

Image issues

Aclarkesocial — Tue, 09 Aug 2022 21:13:20 GMT

Has anyone else had issues with multi coloured banding and glitch issues? Just started and nothing has changed to the best of my knowledge. Happening in casting and in Google TV apps. Issues are different per app.

Re: Image issues

JenniferV — Sun, 14 Aug 2022 03:19:13 GMT

Hi Aclarkesocial,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast with Google TV. Let's sort this out.

A few questions: have you ever cast before without any video quality issues? Have you tried using the Chromecast on a different TV? Does it show the same behavior? What's the make and model of your TV?

Try these steps:

Unplug, then re-plug the Chromecast in the High Definition Multimedia Interface (HDMI) port, ensuring the connector is plugged all the way in.
Plug in the Chromecast into other HDMI ports on the same TV.
- If the issue is reproducible on all HDMI ports, it's likely that your TV make and model has compatibility issues with Chromecast.
Use the Chromecast with another TV or HDMI display, if possible.
Reset your Chromecast with Google TV.

Thanks,

Jennifer

Re: Image issues

JenniferV — Wed, 17 Aug 2022 03:24:23 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Thanks,

Jennifer

Re: Image issues

JenniferV — Thu, 18 Aug 2022 03:48:57 GMT

Hello Aclarkesocial,

I haven't heard from you in a while so I’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer