topic Re: Google tv stuck on screensaver in Streaming

Google tv stuck on screensaver

JoshuaRowan88 — Wed, 03 Aug 2022 16:42:15 GMT

after Google tv is left idle and goes into the screensaver mode I try and exit with the remote but only can use certain buttons to scroll through photos and assistant work but won't search. Can't get it to go to the home screen unless I unplug power from wall and rest google tv. Happens multiple times a week. Reset controller and no updates available for device. Only thing I haven't don't yet is factory reset. Anything I can do or anything else having this problem.

Re: Google tv stuck on screensaver

JenniferV — Thu, 04 Aug 2022 01:13:56 GMT

Hi JoshuaRowan88,

Thanks for reaching out and for doing some steps beforehand — these are of great help! To cover all the bases, please try to plug in the Chromecast into a different HDMI port on your TV and reboot your Wi-Fi router. Plugging it on a different TV screen and resetting the Chromecast might also help.

Thanks,

Jennifer

Re: Google tv stuck on screensaver

JoJoe86 — Fri, 05 Aug 2022 01:43:15 GMT

This same thing keeps happening to me too. I'm going to guess it's probably a common issue, possibly related to an update.

Re: Google tv stuck on screensaver

amparaj — Sat, 06 Aug 2022 00:32:49 GMT

I’ve only recently had this issue today and it looks like a new bug in an update as it’s never happened before.

Re: Google tv stuck on screensaver

cjla888 — Sat, 06 Aug 2022 23:23:09 GMT

I'm having identical issue. Cannot get out of Screensaver no matter what I hit on my remote. I have to unplug my Google TV dongle and reboot it. It's happened several times so far. Extremely annoying.

Re: Google tv stuck on screensaver

JenniferV — Sun, 07 Aug 2022 06:54:52 GMT

Hey folks,

I'm sorry to hear that you're also experiencing the same issue with your Chromecast with Google TV. Have you tried the steps suggested above? If yes, how was it? Also, could you please provide the cast firmware version of your device? See here how you can get this info.

Thanks,

Jennifer

Re: Google tv stuck on screensaver

Molson7100 — Mon, 08 Aug 2022 23:09:59 GMT

We have the same issue. But we do not have chromecast. Ours is hardwired into our cable box. What do you suggest?

Re: Google tv stuck on screensaver

JenniferV — Tue, 09 Aug 2022 03:53:38 GMT

Hello Molson7100,

Do you have a Chromecast built-in device? If yes and you have tried the suggested steps above but the issue still persists, please reach out to your device manufacturer for further help.

Thanks,

Jennifer

Re: Google tv stuck on screensaver

AppleCedAR — Fri, 12 Aug 2022 03:01:48 GMT

@JenniferV same issue here. Firmware version is 1.56.292394.

Re: Google tv stuck on screensaver

JenniferV — Sun, 14 Aug 2022 02:17:00 GMT

Hey there,

AppleCedAR, could you please tell me if you're able to try the suggested steps above? If yes, how was it?

JoshuaRowan88, JoJoe86, amparaj, cjla888 and Molson7100, how's it going? Still need help?

Regards,

Jennifer

Re: Google tv stuck on screensaver

AppleCedAR — Sun, 14 Aug 2022 03:48:26 GMT

I cut the power for several seconds to reset and the issue is now resolved. Thank you @JenniferV

Re: Google tv stuck on screensaver

JenniferV — Sun, 14 Aug 2022 04:35:10 GMT

Hello AppleCedAR,

Cool, glad to hear! In the meantime, do you still have other questions and concerns?

Best,

Jennifer

Re: Google tv stuck on screensaver

AppleCedAR — Sun, 14 Aug 2022 11:49:49 GMT

No other question. Thank you @Jennifer

It may be worth noting that my other Chromecast had a completely different issue at the same time. In this case, the image stream was scrambled. Presenting like hundreds of little video screens at once. The same powered down to reset send to correct this issue as well. Fluke or ?

Re: Google tv stuck on screensaver

JenniferV — Mon, 15 Aug 2022 00:47:53 GMT

Hello AppleCedAR,

Understood. I would suggest that you create a new thread for your new topic or issue so this will not cause any confusion on the troubleshooting part. Also, please supply more information so we can further assist you.

Thanks,

Jennifer

Re: Google tv stuck on screensaver

JenniferV — Thu, 18 Aug 2022 00:53:54 GMT

Hey folks,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

Re: Google tv stuck on screensaver

JB444 — Thu, 18 Aug 2022 06:25:17 GMT

Hi Jennifer

I am facing the same issue. I ve got a Chromecast with Google TV and it's stuck in screensaver mode since about two weeks. Most buttons on the remote control no longer work except for volume control and left/right. I first suspected our toddler somehow locked the remote control but reading this thread here about recent issues with other users, it seems to be a firmware issue. My firmware version is: 1.56.292394.

/JB

Re: Google tv stuck on screensaver

JenniferV — Thu, 18 Aug 2022 06:45:53 GMT

Hey JB444,

Have you tried the suggested steps above? If you haven't yet, please try that and also, remove the batteries on your Voice Remote and put it back in after 2 minutes. Resetting your Voice Remote might also help.

Thanks,

Jennifer

Re: Google tv stuck on screensaver

AppleCedAR — Thu, 18 Aug 2022 12:27:01 GMT

Solved by power cycling the Chromecast device. Thank you @JenniferV

Re: Google tv stuck on screensaver

JB444 — Thu, 18 Aug 2022 15:45:04 GMT

Issue was solved by removing/restoring power for a few minutes. This solved the symptoms, but probably not the root cause. Will monitor this for a while.

Re: Google tv stuck on screensaver

alextalp0 — Sun, 21 Aug 2022 05:12:47 GMT

I am also seeing this issue. Can someone at google please escalate this and have a product engineer look at this?