topic Re: Disney+ is playing the wrong content in Streaming

Disney+ is playing the wrong content

jy12 — Wed, 10 Aug 2022 01:51:42 GMT

For some Disney+ content, when I request it using Google Assistant, the wrong content is played. For example, when I say, "Play 'Star Wars Rebels' from Disney+," it says, "Okay, playing 'Star Wars Rebels'," but it plays 'Star Wars Rebels (Shorts)' instead. This is a big problem because I have a physical disability and rely on voice access. It was able to distinguish between the two series in the past, but stopped a few months ago. Casting from the website and mobile app are fine. I tried requesting 'One Day at Disney' versus 'One Day at Disney (Shorts)' by voice and both worked successfully. However, when I request 'Forky Asks a Question: What is Money?', Google Assistant announces the correct show but plays 'Forky Asks a Question: What is Time?' instead. This has happened with other content, but not most. Can you confirm that Google Assistant is passing Disney+ the correct request?

Re: Disney+ is playing the wrong content

Azarco — Sun, 14 Aug 2022 17:35:13 GMT

Hey jy12,

That certainly hasn't been easy for you — let's see what we can do.

A few questions: what Google Assistant device are you using in playing your Disney+ content? Do you have a Chromecast or a TV with Chromecast built-in? Also, was it working before?

Have you tried rebooting your device and router to refresh the connection? Let us know how it goes.

Thanks,

Alex

Re: Disney+ is playing the wrong content

jy12 — Sun, 14 Aug 2022 18:32:16 GMT

I have Chromecast Gen 3 and have reset everything. I know 'Star Wars: Rebels' used to work until this spring.

Re: Disney+ is playing the wrong content

Azarco — Sun, 14 Aug 2022 23:51:42 GMT

Hey jy12,

To confirm, are you still able to watch this show on the Disney+ app directly? Are you using the Google Assistant on your phone in watching the show on your Chromecast? Also, is it only happening with Disney+?

Best,

Alex

Re: Disney+ is playing the wrong content

jy12 — Mon, 15 Aug 2022 00:46:23 GMT

I can watch the show on the App and on the website. It doesn't work with Google Home Mini. I don't have other Apps.

Re: Disney+ is playing the wrong content

Azarco — Mon, 15 Aug 2022 21:31:56 GMT

Hi jy12,

Got it. Could you try unlinking and relinking your Disney+ account in the Google Home app? Uninstalling and reinstalling your Google Home and Disney+ app might help too. Also, try rebooting your devices to refresh the connection.

Keep us posted!

Thanks,

Alex

Re: Disney+ is playing the wrong content

Princesss — Thu, 18 Aug 2022 22:39:48 GMT

Hi jy12,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

Re: Disney+ is playing the wrong content

jy12 — Fri, 19 Aug 2022 14:17:43 GMT

I will try.

Re: Disney+ is playing the wrong content

Princesss — Sat, 20 Aug 2022 04:48:56 GMT

Hi jy12,

I'll keep this thread open for 3 more days and will wait for your update.

Best,

Princess

Re: Disney+ is playing the wrong content

Princesss — Tue, 23 Aug 2022 05:02:37 GMT

Hi jy12,

Chiming in-- have you tried the suggested steps? Let us know once you're done, otherwise we'll be locking the thread.

Best,

Princess

Re: Disney+ is playing the wrong content

Princesss — Wed, 24 Aug 2022 05:10:44 GMT

Hi jy12,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess