topic Re: Google TV keeps disconnecting from WiFi in Streaming

Google TV keeps disconnecting from WiFi

Quiquemorme — Tue, 23 Aug 2022 01:00:27 GMT

My Chromecast keeps disconnecting from WiFi. I've tried on the 2.4 and 5hz and still not working. Tried to change wifi channels too.

Wifi sometimes works but after some minutes it starts to disconnect and streaming content stops..

Sometimes it doesn't connects at all.

So frustrating! Read that a lot of people have this issue. Need to solve this ASAP

Re: Google TV keeps disconnecting from WiFi

JenniferV — Sun, 28 Aug 2022 05:54:51 GMT

Hi Quiquemorme,

Thanks for reaching out and I'm sorry to hear that you're having a connectivity issue with your Chromecast with Google TV. Let's sort this out.

A few questions: when did the issue start? Are there any recent changes in your Wi-Fi network? How far is your Chromecast from the Wi-Fi router?

Try these steps:

Reboot your Chromecast.
Reboot your Wi-Fi router.
Move the devices closer to each other.
Attempt to connect the Chromecast to a different Wi-Fi network or a mobile hotspot and observe the behavior.
Check for system updates on your Chromecast with Google TV.
Reset your Chromecast.

Let me know how it goes.

Thanks,

Jennifer

Re: Google TV keeps disconnecting from WiFi

JenniferV — Wed, 31 Aug 2022 06:17:36 GMT

Hey there,

It's me again. I want to make sure you're all good — how did the steps go?

Best,

Jennifer

Re: Google TV keeps disconnecting from WiFi

Quiquemorme — Wed, 31 Aug 2022 15:23:38 GMT

I've followed all the steps and still getting the same problem. Wifi connects but after some minutes it's starts disconnecting. Sometimes it recovers the connection sometimes it doesn't. Router is in the same room so signal is strong.

I don't have wifi problems with any other device.

Re: Google TV keeps disconnecting from WiFi

JenniferV — Wed, 31 Aug 2022 22:14:25 GMT

Hey there,

Yikes! We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,

Jennifer

Re: Google TV keeps disconnecting from WiFi

JenniferV — Sat, 03 Sep 2022 22:25:15 GMT

Hello Quiquemorme,

We haven't received your form. Have you had a chance filling it out?

Regards,

Jennifer

Re: Google TV keeps disconnecting from WiFi

JenniferV — Tue, 06 Sep 2022 22:44:13 GMT

Hi there,

It's me again. How's it going? Still need help?

Thanks,

Jennifer

Re: Google TV keeps disconnecting from WiFi

JenniferV — Sat, 10 Sep 2022 22:13:11 GMT

Hey Quiquemorme,

I haven’t heard from you in a while so I'll be locking this thread if there’s no update within 24 hours. If you still need help, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer