topic Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA in Streaming

URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

brian12392 — Sat, 06 Aug 2022 03:27:23 GMT

when using voice command " Hey google, play CBS News" with a Google assistant speaker, I can instantly watch Live CBS News Video on my chromecast ultra connected TV , but now it has STOPPED WORKING, Instead, only Youtube version of the CBS News is played on TV with chromecast ultra plugged in, how to fix this issue so that only Live CBS News video is played on Chromecast Ultra connected TV after using voice command" Hey google, play CBS News" with google assistant speaker?

We have tried to fix this issue for 2 months, NOTHING WORKED!!!!!

FACTORY RESET DONE ON CHROMECAST AND ON GOOGLE ASSISTANT SPEAKER, NOTHING WORKED, ROUTER POWER CYCLED, NOTHING WORKED, WHAT IS THE SOLUTION??????

DON'T CLOSE THIS THREAD, KEEP IT OPEN TILL IT IS FIXED!!!!

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

brian12392 — Sun, 07 Aug 2022 12:00:45 GMT

Hello Muddi, ( community specialist), I am sorry for delayed response to your message, I have just filled out the form you asked me to fill out, please check it out, we must fix this issue, please help and let me know the solution, thanks

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Princesss — Fri, 12 Aug 2022 23:19:58 GMT

Hi brian12392,

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

I also appreciate all the details you've shared. Aside from CBS News Live, are there any other news channel that you noticed not working? I'd like you to try to check other news source, or try to play Netflix via command so we can further isolate the issue.

Keep me posted.

Best,

Princess

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

brian12392 — Sat, 13 Aug 2022 00:39:48 GMT

Hello, thanks for your repsponse,

I have tested other apps with voice command including Netflix, Youtube, it works fine, no problem,

looks like this is the only issue with CBS News, and also, CBS Live news is the only news I like watching with chromecast, but sadly it is now having this issue ,

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Princesss — Tue, 16 Aug 2022 03:21:07 GMT

Hi brian12392,

Thanks for checking. If the issue is isolated only on CBS News channels, we can try to reset your Google Nest speakers, however, this may or may not work since other video services are working. Have you had the chance to contact CBS about this?

Let me know if the reset works.

Best,

Princess

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

RG8 — Wed, 17 Aug 2022 13:41:16 GMT

Nothing yet about the problem with CBS Live New? I have the same issue

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Azarco — Wed, 17 Aug 2022 18:05:10 GMT

Hey RG8,

Have you tried the suggested steps above? Is it only happening with CBS Live News? If your other apps are working like YouTube and Netflix, try coordinating with CBS Live support for additional help.

Thanks,

Alex

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

RG8 — Wed, 17 Aug 2022 18:15:48 GMT

Yes, I tried everything. For months, I used the command Hey Google play CBS news to watch live news on CBS news. Now with the same command the display can only play recorded CBS news on Youtube

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Azarco — Wed, 17 Aug 2022 21:29:15 GMT

Hey RG8,

Thanks for the update. Are you using Google Home or Google Nest speakers or the Google Assistant on your phone? Also, have you tried manually casting CBS news to your Chromecast?

Best,

Alex

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

chrisinatl — Thu, 18 Aug 2022 10:45:26 GMT

My similar problem has been solved by saying "stream cbs news live". I stumbled upon this yesterday. Play used to work.

Note that this is NOT a solution to missing videos in the "Good Morning" routine. Reuters is still broken.

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

RG8 — Thu, 18 Aug 2022 12:08:44 GMT

Thanks for the tip.

I solved mine yesterday by signing out and back in of my Paramount Plus account

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Princesss — Fri, 19 Aug 2022 22:21:25 GMT

Hi everyone,

Thanks for sharing the steps you did @RG8, this is very helpful.

@chrisinatl, let's go ahread and try the steps suggested above. Let us know how it goes.

Best,

Princess

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

chrisinatl — Sat, 20 Aug 2022 01:10:04 GMT

I don't have a Paramount Plus account. Also, see my message from yesterday, above.

"Note that this is NOT a solution to missing videos in the "Good Morning" routine. Reuters is still broken."

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

brian12392 — Sat, 20 Aug 2022 03:22:16 GMT

A few days ago, this issue was suddenly gone, so since then, I have been able to watch CBS Live news video by saying" Hey google, play CBS News" with my google assistant speaker,

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Princesss — Tue, 23 Aug 2022 02:11:30 GMT

Hi everyone,

CBS [All Access] has been rebranded to Paramount+. Please note that before accessing its content, you may need to have an account first. For more info about its subscription, you can contact Paramount+ so they can provide more details about it.

@brian12392, glad to know that it's working. Thanks for updating us.

Best,

Princess

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

chrisinatl — Tue, 23 Aug 2022 08:32:41 GMT

Thanks, Princess, but CBS [All Access] and Paramount+ have nothing to do with this thread.

I am grateful that CBS News is working but disappointed that Reuters is not.

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Princesss — Wed, 24 Aug 2022 06:07:52 GMT

Hi chrisinatl,

Thanks for the response.

Sorry to hear that you're Reuters news is not working. I'd like to ask a few questions regarding this; is Reuters working before when you command your speakers or phone to play it? What's the exact command and response every time you try to play news from Reuters?

Best,

Princess

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Azarco — Sun, 28 Aug 2022 18:16:52 GMT

Hey chrisinatl,

Checking back in to see if you still need help with this. Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

Thanks,

Alex

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

Azarco — Mon, 29 Aug 2022 19:44:35 GMT

Hey everyone,

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.

Kind regards,

Alex

Re: URGENT!!!! LIVE CBS NEWS VIDEO STOPPED WORKING WITH CHROMECAST ULTRA

chrisinatl — Mon, 29 Aug 2022 22:45:33 GMT

Reuters Live TV News is still broken, It used to be a video portion of the built-in "Good Morning" routine and would also play in response to a request for Reuters TV News Now.

Now instead I get either audio only from several days ago or "Sorry, you're up to date" and then nothing.